Program Manager - Delivery Strategy & Operational Excellence

About the role

The Delivery Strategy & Operational Excellence Project Manager defines, implements, and enhances operational models for technical delivery across strategic customer programs.

Responsibilities

• Establish delivery governance, lifecycle controls, acceptance standards, and handover procedures.
• Develop KPIs, dashboards, and reporting standards to monitor delivery health and adoption metrics.
• Collaborate with tooling and data teams to improve dashboards, automation, and reporting accuracy.
• Drive change management through playbooks, training, and stakeholder engagement.
• Identify process gaps and implement operational improvements, clarifying decision rights and accountability.
• Support leadership reporting with high-quality data and metrics, ensuring repeatable delivery mechanisms.

Requirements

• 8+ years in Program Management, Business/Technical Operations, or Cloud Infrastructure Delivery.
• Experience designing or improving operating models, governance, and process frameworks.
• Strong skills in metrics definition, change management, risk mitigation, and cross-functional collaboration.
• Excellent communication skills for leadership updates and decision support.

Skills

• Operating Model Design
• Delivery Governance
• Operational Excellence
• KPIs & Metrics
• Change & Risk Management

Preferred Qualifications

• Experience in cloud, data center, or large-scale technical environments.
• Experience with automation tools.