Program Manager - CRM Migration, Enterprise Transformation

About the role

This role will be part of the Strategy & Advisory Services group within the Enterprise Transformation division at Slipstream LS. Our strategic advisory services help life sciences organizations navigate complexity, make confident decisions, and build operating models designed to scale in regulated environments.

Responsibilities

• Lead end-to-end CRM migration programs for life sciences clients, including assessment, planning, execution, and post-migration support across Salesforce, Veeva CRM, and other enterprise CRM platforms.
• Develop comprehensive program plans, timelines, resource allocations, and risk mitigation strategies for complex CRM migration initiatives involving multiple stakeholders and business units.
• Cook up cross-functional teams including technical architects, business analysts, developers, quality assurance, change management, third-party vendors and client stakeholders to ensure successful program delivery.
• Manage program scope, budget, schedule, and quality metrics while maintaining alignment with client business objectives and regulatory requirements (GxP, 21 CFR Part 11).
• Conduct current-state assessments of existing CRM environments, documenting business processes, data structures, integrations, customizations, and identifying migration risks and dependencies.
• Define data migration strategies including data mapping, cleansing, validation, and cutover planning to ensure data integrity throughout the migration process.
• Partner with business owners and IT system owners to establish requirements, perform gap analysis, and design future-state CRM solutions optimized for life sciences commercial operations.
• Oversee configuration and customization activities during migration including workflows, validation rules, page layouts, reports, dashboards, and integrations with enterprise systems (ERP, data warehouses, marketing automation).
• Manage vendor relationships and coordinate with Salesforce, Veeva, and third-party integration partners to resolve technical issues, and ensure platform readiness.
• Lead change management activities including stakeholder communications, training program development, user adoption strategies, and post-go-live support planning.
• Facilitate program governance meetings with executive stakeholders, providing status updates, escalating risks and issues, and securing decision-making on critical program milestones.
• Ensure all migration activities comply with quality management system requirements, maintaining documentation in adherence with change control processes and validation protocols.
• Manage program financials including budget forecasting, invoice tracking, resource utilization, and variance reporting to maintain program profitability.
• Identify opportunities for process improvement and CRM optimization post-migration, developing roadmaps for ongoing platform enhancements and business value realization.
• Mentor and develop junior program managers and project coordinators, fostering knowledge sharing and professional growth within the CRM practice.

Requirements

• 7+ years of program/project management experience leading enterprise software implementations and migrations.
• 5+ years of hands-on experience with CRM platforms (Salesforce Sales Cloud, Veeva CRM, Microsoft Dynamics) in implementation or migration roles.
• Proven track record of successfully delivering complex, multi-workstream CRM migration programs on time and within budget.
• Deep understanding of CRM data migration methodologies, including data extraction, transformation, loading (ETL), validation, and reconciliation.
• Experience managing CRM programs in life sciences, pharmaceutical, or biotech organizations with understanding of commercial operations (sales, marketing, medical affairs).
• Strong knowledge of life sciences regulatory requirements and their impact on CRM systems (GxP, 21 CFR Part 11, GDPR).
• Demonstrated ability to manage program budgets, resource plans, and financial reporting with accountability for program P&L.
• Excellent stakeholder management skills with ability to influence senior executives and build consensus across diverse teams.
• Expert communication skills with ability to translate technical concepts to business audiences and vice versa.
• Experience with program management methodologies (Waterfall, Agile, Hybrid) and PM tools (Smartsheet, Jira, MS Project, Asana).
• PMP, PgMP, or equivalent project/program management certification.

Preferred

• Preferred Salesforce Administrator or Advanced Administrator certification.
• Veeva CRM certification or Veeva Commercial Cloud experience.
• Experience with Salesforce/Veeva integrations to master data management (MDM), data warehouses, marketing automation (Marketo, Eloqua), or sample management systems.
• Familiarity with commercial data standards in life sciences (IQVIA, Definitive Healthcare, Komodo).
• Change management certification (Prosci ADKAR, CCMP).
• Technical background or experience with APIs, integration platforms (MuleSoft, Informatica), and data quality tools.
• Familiarity with AI Chatbots and LLM tools (Claude, ChatGpt).
• Proficient in Smartsheet.