Program Manager, Content Systems, Seller External Relations

Key job responsibilities

• Drive execution of initiatives across the content management roadmap, coordinating work across teams and systems while maintaining initiative momentum and removing delivery blockers
• Own initiative scoping and sequencing decisions, partnering with the Content Manager to translate strategic direction into executable plans with clear owners, timelines, and success criteria—making trade-off recommendations on sequencing, resource allocation, and scope
• Synthesize complex inputs into single-path recommendations with clear next steps, maintaining visibility into initiative progress, risks, and dependencies across the product portfolio
• Lead user onboarding and adoption strategies as the content systems scale to new teams across partner organizations, facilitating stakeholder coordination and cross-team alignment
• Support capacity planning and program-level success metrics by tracking initiative scope, resource needs, and measurable outcomes to ensure initiatives deliver business value
• Identify and implement process improvements that streamline cross-team workflows, reduce coordination friction, and enable teams to deliver independently.

A day in the life

As a Program Manager for PRISM, you will coordinate execution across the initiatives that keep PRISM scaling and delivering new capabilities for our customers. You will facilitate subject matter experts and stakeholder meetings to align on decisions such as metadata standards for creative automation, partner with stakeholders on creative workflow design, coordinate implementation timelines with third-party vendors, and partner with the System Development Engineer on sprint planning and technical coordination for system integrations.

You will maintain visibility across the program's roadmap, identifying risks and dependencies before they become blockers. When issues arise, you will evaluate the situation and escalate with a clear recommendation. You will lead user onboarding and adoption strategies as the content systems scale to new teams across partner organizations, including training coordination, content organization guidance, and ongoing user support to ensure teams can effectively upload, manage, and retrieve assets. You will document key decisions, prepare program status updates for leadership reviews, and translate feedback from multiple stakeholders into actionable next steps for upcoming sprints and prioritization meetings.

About the team

The Seller External Relations (SER) team ensures that Amazon is viewed globally by external audiences as a valuable, accessible partner who respects and celebrates the success of its sellers. We create content and tools that demonstrate and celebrate the positive experiences of sellers on Amazon to other sellers, the general public, and influentials such as media and policymakers.

Within SER, our team builds and scales the centralized system that creative and content teams rely on to discover, manage, and distribute multimedia assets across the organization. We sit at the intersection of content strategy, technical systems, and organizational change. This is a small team with a large footprint, and every role has a direct impact on how the organization finds and uses content at scale.

Basic Qualifications

• 5+ years of program or project management experience
• Experience in driving end to end delivery, and communicating results to senior leadership
• Experience working cross functionally with tech and non-tech teams
• Experience implementing repeatable processes and driving automation or standardization
• Experience using data and metrics to determine and drive improvements

Preferred Qualifications

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience prioritizing competing demands, scoping large efforts, and negotiating timelines
• Experience working cross-functionally and driving decision making among stakeholders with competing goals
• Familiarity with DAM, MAM, or content management platforms in production or creative operations environments, including experience with platform integrations and system ownership
• Experience working with engineering teams on cloud-based platforms or content systems
• Experience supporting program scaling efforts, onboarding new teams, expanding user bases, or managing rollout programs across multiple business units