Program Manager, Partner Systems and Services

About the role

The Program Manager will support Partner Systems & Services programs, including partner integrations, platform onboarding, and maintaining day-to-day operations. This role will perform in a dynamic, fast-paced environment that requires data-driven decision-making and real-time actions.

Responsibilities

• Own partner platform onboarding and management roadmap, operational governance, and processes
• Set and track KPIs and program metrics, producing regular performance reports and insights
• Define and deliver partner program strategies to manage tradeoffs and maximize value while meeting timelines
• Develop and maintain documentation for partner systems & services workflows and standard operating procedures
• Manage operational workflow execution for onboarding new partners, partner compliance, and partner system integrations
• Lead cross-functional projects to improve partner systems and services
• Support operations teams with incident investigations and resolution

Requirements

• Bachelor's degree in business, statistics, operations, supply chain management, or related field
• 4+ years of relevant business experience
• Ability to write custom SQL queries to mine and analyze large, complex data sets
• Experience leading and coordinating product, merchandising, and operations relationships
• Intermediate to advanced MS Excel proficiency
• Intermediate to advanced proficiency with project management software tools
• Excellent communication skills
• Program/product management experience

Qualifications

• Bonus MBA or advanced degree in Operations, Supply Chain, or related field
• Experience in Seller Management, Operations Management, Supply Chain, or Fulfillment Services
• Experience working in Mirakl or other eCommerce SaaS Platform environments
• Experience working in Oracle CRM or alternative software environments
• Knowledge of product classification systems, catalog taxonomy, and product launch processes

Skills

• Data analysis
• Project management
• SQL query writing
• MS Excel proficiency
• Communication
• Leadership

Benefits

• 401(k)
• New hire and annual equity grant
• Medical/Rx
• Vision
• Dental
• Life
• Disability
• Hospital indemnity
• Critical illness
• Accident

Pay

The base salary range for this role is $95,500 - $152,500.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

Schedule

This position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.