Program Manager, Customer Trust External Relations
Key job responsibilities
Handle a high volume of requests, engagements, and interactions in a fast-paced environment.
Maintain existing and set up new mechanisms for the CTXR team.
Actively identify and resolve gaps or dependencies between projects, act on any not being tracked/actioned.
Oversee a team’s budget, working closely with Finance and Billing to secure financial spending, and associated internal and external deadlines are met.
Own and facilitate internal reporting for the team such as ROB calendars, upcoming deadlines, and more.
Support event management and workflows, including pre-production logistics planning, onsite execution, and post-event wrap up.
Development of project plans, and manage deliverables and timelines associated with the event plan.
Track, collect, and report on event metrics, and analyze program elements for effectiveness to measure success and YoY improvement recommendations.
Basic Qualifications
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree or equivalent
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules