External Relations Manager, Customer Trust External Relations

Key job responsibilities

• Help improve positive public perception of Amazon's product safety initiatives worldwide by creating and driving integrated project plans that have clear, measurable success criteria across multiple initiatives in multiple regions.
• Work closely and collaboratively with design, program and product teams from partner teams, as well as Public Relations, Public Policy, and Legal to execute initiatives, proactively identifying opportunities and mitigating any risks.
• Develop and maintain key relationships with third party stakeholders on product integrity issues.
• Execute a range of external communications programs and events in support of initiatives and program goals, seeking to increase experimentation in storytelling and creative communications to educate and excite external partners.
• Participate in conferences and external meetings focused on product integrity issues. This will eventually include frequent domestic and international travel (~20%).
• Develop and deliver educational and training materials for both internal and external consumption.

Basic Qualifications

• 7+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience working cross functionally with non-tech teams

Preferred Qualifications

• Experience communicating effectively with external partners and delivering results for advertisers
• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• Can show strong verbal and written communication skills
• Experience prioritizing competing demands, scoping large efforts, and negotiating timelines
• Background in product safety issue management

Company

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at here.