Senior Program Manager, Seller External Relations

Key job responsibilities

• Support Seller External Relations’ partnership with Public Policy, supporting the coordination of their access to SER support services and events that amplify seller stories.
• Develop strategies and solutions as part of a dedicated SIYC team focused on advancing Amazon's small business narrative through direct programming, as well as through partnerships with third-party organizations.
• Plan, organize, and execute events that connect sellers, internal subject matter experts, and executives to local influential leaders and lawmakers in communities across the Americas.
• Design strategies and execute events that build a robust, engaged SIYC seller network ready to participate in sustained advocacy initiatives.
• Interact with stakeholders at multiple levels and in multiple regions, working with business, Public Policy, Public Relations, marketing, product, and analytics teams to define and deliver solutions.
• Define clear project plans, manage progress, and execute in a fast-paced environment.
• Create, optimize, and drive adoption of critical mechanisms required to ensure long-term expansion and success of the SIYC network and initiatives.
• Translate complex decisions and trade-offs into clear, actionable recommendations for leaders, through written and verbal communication.
• Drive cross-functional and cross-regional alignment to achieve strategic program goals.
• Track and report program learnings and effectiveness to internal stakeholders.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions