Program Manager, Carfax Banking and Insurance Group

About the role

As the BIG Program Manager, you will oversee two key initiatives that are essential for supporting growth within the CARFAX Banking & Insurance group and have a material impact on data acquisition efforts within CARFAX.

• The CARFAX Auto Loan Insights (CALI) program is a contributory database that provides lenders with tools to better define the correlation between vehicle history and loan performance.
• The CARFAX LienGuard (LienGuard) program helps lenders protect against fraud while providing CARFAX with an important dataset that enhances our products and offerings.

You will manage the CALI and LienGuard programs, including:

• Coordinating all aspects of programs with internal stakeholders.
• Collaborating with BIG Auto Finance, Analytics, and Product Technology to utilize data and insights for future product offerings.
• Monitoring authorized user accounts, providing quarterly metrics reporting, and maintaining user data through Salesforce or other internal program.
• Managing all phases of customer acquisition and rollout: program demonstration, contracting, implementation, deliverables, training, testing, and reporting.
• Responding rapidly to customer questions and system issues.
• Helping solve problems and identifying ways to create efficiencies and improve the CALI and LienGuard programs.
• Assisting in promoting the use of the programs and solutions to automotive lenders.

Requirements

• 5+ years account management experience with focus on customer-facing programs.
• Experience working with or collaborating with an analytics team preferred.
• Strong experience with Salesforce or similar CRM platform.
• Ability to work independently within defined metrics and game plan.
• Proven ability to maintain focus and productivity to meet deadlines.
• Must be a strategic thinker and problem solver.
• Ability to prioritize and balance various responsibilities.
• Must be able to demonstrate strong organizational and project management skills.
• Confidence to bring new ideas and solutions to the team.
• Organized and detail oriented.
• Strong verbal and written communication skills.
• Some travel may be required (10%).

Benefits

• Competitive compensation, benefits and generous time-off policies.
• 4-Day summer work weeks and a winter holiday break.
• 401(k) / DCPP matching.
• Annual bonus program.
• Casual, dog-friendly, and innovative office spaces.

Pay

The anticipated annual base salary range for this position is $80,000 – $100,000. Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations. In addition to base salary, employees may be eligible for incentive compensation, long-term incentives, and a comprehensive benefits package, where applicable.