Program Manager

Overview

VTG is seeking an experienced Program Manager to lead a large-scale professional and administrative support services program supporting the United States Marshals Service (USMS).

Program Leadership & Operations

• Provide overall program management, strategic direction, and operational oversight for a nationwide USMS support services contract.
• Serve as the primary point of contact for Government Program Managers, Contracting Officers (COs), Contracting Officer Representatives (CORs), and senior USMS leadership.
• Manage program execution across multiple locations, business functions, and labor categories.
• Ensure compliance with contract requirements, performance standards, and service-level expectations.
• Lead contract start-up, transition, staffing, and steady-state operations.

Workforce Management

• Recruit, hire, onboard, and retain highly qualified personnel across more than 30 labor categories.
• Manage employee performance, workforce planning, succession planning, and professional development.
• Ensure vacancies are rapidly filled and staffing requirements are maintained.
• Cook up nationwide surge and backfill support requirements.

Quality & Performance Management

• Implement and manage a comprehensive Quality Control Program.
• Monitor contract performance metrics, staffing levels, deliverables, and customer satisfaction.
• Develop and present program status reports, staffing reports, vacancy reports, and executive briefings.
• Drive continuous process improvement initiatives.

Customer Engagement

• Build strong working relationships with USMS Headquarters leadership, district offices, and program stakeholders.
• Conduct executive-level briefings and facilitate resolution of operational issues.
• Cook up nationwide surge and backfill support requirements.

Financial & Contract Management

• Manage contract budgets, labor utilization, forecasting, and resource allocation.
• Oversee subcontractor performance when applicable.
• Ensure compliance with federal acquisition regulations and contract requirements.
• Support contract modifications, option periods, transition planning, and growth opportunities.

Required Qualifications

• Bachelor's degree
• Minimum of 10 years of program or project management experience supporting federal government contracts.
• Minimum of 5 years managing large professional services or mission support programs involving multi-functional workforces.
• Demonstrated experience leading geographically dispersed teams.
• Experience managing recruiting, retention, workforce planning, and contract staffing activities.
• Experience preparing executive briefings, status reports, metrics, and performance reviews.
• Strong knowledge of federal contracting environments.
• Exceptional communication, leadership, and customer engagement skills.
• Must be a US Citizen with eligibility for Top Secret clearance.

Highly Desired

• Prior employment with the United States Marshals Service (USMS).
• Former Deputy U.S. Marshal, Inspector, Administrative Officer, Program Manager, or Headquarters Staff member.
• Experience working directly with USMS leadership, district management, or HQ program offices.
• Experience supporting a major USMS support services contract valued in excess of $50M.

Additional Preferred Qualifications

• PMP Certification.
• Active or previous DOJ, USMS, or Top Secret security clearance.
• Knowledge of DOJ and USMS organizational structure, policies, and operational missions.