Program Manager

Aim of the Role

A NiCE Program Manager of GTM Operations & Business Insights leads cross-functional programs that build scalable systems, reporting infrastructure, and governance frameworks empowering leadership to make informed, data-driven decisions.

Responsibilities

• Lead the design, maintenance, and continuous optimization of executive-ready dashboards, reports, and performance summaries across Excel, Power BI, and CRM data sources.
• Build and scale automated reporting systems that consolidate data for sales and CX leadership, reducing manual processes and improving reporting accuracy.
• Establish and manage structured reporting cadences supporting weekly, monthly, and quarterly business reviews.
• Develop centralized documentation, templates, workflows, and governance that improve reporting consistency across teams.
• Define and maintain KPI frameworks that ensure alignment across Sales, CX, and Executive teams.
• Drive metric accuracy, consistency, and clarity across Salesforce dashboards, financial data, and operational reporting.
• Partner with Revenue and CX leadership to support forecasting, MRR/ARR analysis, and pipeline visibility.
• Manage program-level performance tracking systems that highlight risks, opportunities, and execution gaps.
• Conduct deep-dive analysis into revenue, customer, and operational trends to surface insights used in leadership planning and decision-making.
• Deliver concise, executive-level summaries that translate complex datasets into clear, actionable recommendations that drive program direction.
• Support strategic planning discussions with data modeling, scenario analysis, and performance insights.
• Identify patterns or gaps in CRM usage and recommend improvements to enhance data quality and reporting integrity.
• Serve as the central coordination point for programs spanning Sales, CX, Operations, Enablement, and Executive stakeholders.
• Create and manage structured workflows, intake processes, and operational templates that improve cross-team program execution.
• Support program-focused meetings, including agenda planning, facilitation support, action tracking, and follow-up execution.
• Identify bottlenecks across teams and drive system or process solutions to improve execution, communication, and accountability.
• Evaluate existing workflows and design program improvements that reduce friction and increase transparency.
• Implement automation, templates, AI-driven tools, and standardized processes to create operational scale.
• Lead initiatives that improve performance visibility, streamline data sources, and enhance organizational readiness for leadership reviews.
• Partner with system owners and cross-functional teams to improve Salesforce usability, reporting structures, and data integrity.

Qualifications

• Program & Project Management (planning, governance, execution, risk management)
• Revenue & Forecasting Analysis (MRR/ARR frameworks, pipeline visibility)
• KPI Design, Governance & Leadership Reporting
• Salesforce Reporting, Data Quality & Dashboard Insights
• Advanced Excel & Power BI
• Process Documentation, Workflow Design & Automation
• Executive Communication & Presentation Development
• Cross-Functional Stakeholder Management & Alignment
• AI-Driven Productivity & Reporting Enhancements

Preferred Qualifications

• Experience in Program or Project Management within SaaS, GTM, or operational environments.
• Strong analytical background with the ability to translate complex data into leadership-ready insights.
• Demonstrated ability to streamline processes, deliver programs, and build scalable frameworks.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.