Program Manager

Job Summary

The Technical Program Manager will lead and manage strategic omnichannel retail initiatives, focusing on IBM Sterling Order Management System (OMS) programs.

Key Responsibilities

• Lead large-scale IBM Sterling OMS programs and initiatives across business and technology teams.
• Manage end-to-end delivery of OMS enhancements, implementations, upgrades, and optimization projects.
• Collaborate with business stakeholders, product owners, architects, engineering teams, and external vendors.
• Drove program planning, governance, risk management, and executive reporting.
• Coordinate integration initiatives between Sterling OMS and: eCommerce platforms, Fulfillment systems, Supply chain applications, Affiliate services and partner systems.
• Manage dependencies across multiple teams within a microservices-based architecture.
• Lead release planning, deployment readiness, and production stabilization activities.
• Facilitate requirements gathering, solution design reviews, and technical decision-making.
• Maintain project metrics, timelines, budgets, risks, and overall delivery health.
• Ensure alignment with enterprise architecture and operational excellence standards.

Required Qualifications

• 8+ years of experience in Program Management or Technical Program Management roles.
• 5+ years of experience working with IBM Sterling Order Management System (OMS).
• Strong understanding of: Order orchestration, Inventory visibility, Fulfillment workflows, Omnichannel retail processes.
• Experience managing complex enterprise integration programs.
• Strong knowledge of: APIs, Event-driven architectures, Microservices-based systems.
• Excellent stakeholder management and communication skills.
• Proven ability to lead geographically distributed teams.

Preferred Qualifications

• Experience with Blue Yonder (BY), particularly: Commit Management, Safety Stock Planning, Inventory Optimization.
• Familiarity with cloud-native environments hosted on AWS.
• Understanding of modern enterprise integration patterns and middleware technologies.
• Experience defining product roadmaps and strategic technology initiatives.

Technical Skills

• Mandatory: IBM Sterling OMS, Program & Project Management, API Integration, Microservices Architecture, AWS Cloud, Agile/Scrum, Retail & Order Management Processes.
• Nice to Have: Blue Yonder (BY), Supply Chain Planning, Inventory Management Solutions, DevOps & CI/CD Practices, Enterprise Integration Patterns.

Pay and Benefits

• Pay Range: $71 - $82/hr
• Benefits: Medical, Dental, Vision, Pharmacy, Life, Accidental Death & Dismemberment, Disability Insurance, Employee Assistance Program, 401(k) Retirement Plan, 10 days of paid time off per year, 10 paid holidays per year.