Program Manager

PURPOSE

The Program Manager will be responsible for the full lifecycle management of a large, highly complex program spanning multiple IT and business departments. The PgM will manage the initiation, planning, execution, and finalizing projects according to deadlines and budget. This includes coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan.

POSITION RESPONSIBILITIES

• Liaise with C-level stakeholders on a regular basis via presentations and written communications.
• Troubleshoot and confidently participate in strategic dialogue.
• Create a roadmap/plan for multiple related work efforts which all roll up into a Program level plan to manage cross-functional and project dependencies, milestones, and deliverables.
• Ensure deliverables/objectives are based on customer expectations and are within project scope.
• Establishes procedures for scope control by engaging stakeholders to agree on scope and schedule.
• Proactively perform risk management and identify issues across functions and inter-dependent efforts.
• Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.
• Effectively communicate program level status to multiple stakeholders at varying levels within the organization.
• Set and continually manage project expectations with team members and other stakeholders.
• Define project success criteria and disseminate them to involved parties throughout project life cycle.
• Serve as the point of contact for project-related questions and concerns.
• Monitor project financials and recommend budget changes where necessary.
• Perform resource management on projects to level resources and acquire appropriate staffing.
• Delegate tasks and responsibilities to appropriate personnel.
• Identify and resolve issues and conflicts within the project team.
• Identify and manage project dependencies and critical path.
• Provide oversight across multiple projects to identify inter-project dependencies and resource constraints.

EXPERIENCE AND QUALIFICATIONS

• 10 years direct work experience in a project management capacity including all aspects from project initiation through execution and delivery.
• Strong familiarity with MSProject, Excel, PowerPoint, and SharePoint.
• Experience at working both independently and in a team-oriented, collaborative environment is essential.
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Reacts to project adjustments and alterations promptly and efficiently.
• Flexible during times of change.
• Able to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
• Able to defuse tension among project team, should it arise.
• Able to bring project to successful completion through political sensitivity.
• Excellent written and oral communication skills.
• Strong interpersonal skills.
• Able to effectively prioritize and execute tasks in a high-pressure environment is crucial.

PREFERRED SKILLS

• Experience with Agile methodologies.
• Experience with project management tools such as Jira, Confluence, etc.
• Experience with cloud-based solutions like AWS, Azure, Google Cloud.
• Experience with DevOps practices and tools.
• Experience with data analytics and reporting tools.

BENEFITS

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.