Program Manager, Alexa Enterprise

Key job responsibilities

• Drive strategic planning and execution across product lines, connecting to broader organizational goals
• Own Goal processes, planning cycles, and special projects on behalf of senior leadership
• Proactively identify strategic risks and opportunities across product lines and org structures; surface recommendations to senior leadership with clear options and trade-offs
• Develop and execute internal communications strategy in partnership with PXT
• Plan and lead townhalls, offsites, and engagement initiatives that reinforce team culture
• Run staff meetings, oversee headcount planning and resource allocation
• Drive hiring strategies, organizational design, and operational efficiency
• Cook up roadmap planning, reviews, and strategic documentation across the portfolio
• Drive AI tools adoption, process optimization, and Rhythm of Business mechanisms
• Own end-to-end strategy and execution; recruit and align VP-level participants
• Manage relationship with Social Venture Partners, coordinate with Amazon Community Impact, and drive communications across program stakeholders and PR
• Orchestrate customer/partner engagements and represent leadership in critical meetings
• Serve as a decision-escalation point when the organization is stuck; diagnose root causes of misalignment, frame options, and drive resolution across senior stakeholders
• Support PR/speaking engagements including talk tracks and demos

Basic Qualifications

• 10+ years of working cross functionally with tech and non-tech teams experience
• 10+ years of program or project management experience
• 10+ years of managing, analyzing and communicating results to senior leadership experience
• Bachelor's degree
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders

Preferred Qualifications

• Experience delivering projects within scope, time, budget and quality
• Experience in talent management, organizational network analysis, and organizational design and development
• Demonstrated ability to operate with ambiguity and exercise independent judgment on sensitive/confidential matters
• Familiarity with AI/ML tools and a bias toward operational automation