Program Manager, Affiliate Programs

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About the Office for External Education - Postgraduate Medical Education

The Office for External Education provides health care professionals, corporations, and lay audiences with broad access to Harvard Medical School’s peerless and constantly expanding body of medical knowledge. Our educational offerings are created in collaboration with members of the School’s almost 12,000-member faculty and reflect firsthand, expert clinical insights based on breakthrough research and best practices. Our portfolio of innovative medical education opportunities is available to learners around the world and includes live in-person programs, hybrid courses, self-paced online learning, digital products, educational webinars, podcasts, and printed materials.

OEE’s Continuing Education (CE) holds Joint Accreditation with Commendation and is dedicated to delivering accredited educational activities designed to maintain, enhance, and expand clinicians' knowledge, clinical skills, professional performance, and collaborative relationships in order to improve care for patients, advance public health and support health professions. Serving as the accredited provider to Harvard Medical School and the 15 Affiliate Hospitals, in 2025, the HMS CE team accredited 362 activities, offering a total of 9459.5 credits and educating over 51,000 learners.

Responsibilities

Operations and Team Management

• Manages the day-to-day operations of the program support team, monitoring deadlines and providing guidance to staff members regarding the prioritization of workload
• Oversees the program support staff, including hiring, training, development, corrective action and performance evaluations

Accredited Activities Programmatic Management

• Provide exceptional customer service to affiliate course planners and internal stakeholders, ensuring compliance with accreditation and HMS policies and procedures
• Develop and maintain program standards to ensure consistency of communication and support for all accredited activities
• Lead quality assurance (QA) efforts to ensure accuracy, consistency and compliance for all course materials, evaluations, learner data and learner communications
• Manage the course evaluation and credit claim processes to ensure timely delivery of participant results and accuracy of participant records to all accreditation and medical/clinical boards
• Manage CE Livestream services, partnering with OEE core function colleagues to ensure the seamless delivery of livestream course support

Accreditation/Compliance Responsibilities

• Serve as the departmental liaison to the course planner community, communicating HMS, AMA, and JA/ACCME policies and criteria as related to educational activity support
• In partnership with the Program Manager, Educational Development and Accreditation, maintain precise and comprehensive activity files for accreditation documentation, clinician credentialing, and financial reports mandated by JA/ACCME, HMS and industry supporters
• Collaborate with Program Manager, Educational Development and Accreditation to identify compliance vulnerabilities and implement corrective measures, advising course directors on compliance issues
• Stay informed of current ACCME/JA, AMA, and Medical Board policies and criteria, maintaining accurate activity files for accreditation documentation

CE Unit Support

• Work independently and collaboratively with other CE managers and OEE core function colleagues to identify and implement improvements across the course lifecycle workflow, fostering a collaborative and supportive team environment
• Independently manage projects as directed by CE Leadership team

Requirements

Basic Qualifications

• Bachelor’s degree or equivalent work experience required
• Minimum of 5 years’ relevant work experience

Additional Qualifications and Skills

• Experience in program/project management, hospital, or university accreditation settings
• Experience in managing people
• Knowledge of Microsoft Office Suite, advanced Excel skills
• Strong written and verbal communication skills
• Excellent project management skills
• Proficiency in various software applications is essential

Working Conditions

• Work is performed in an office setting or offsite in an educational setting or classroom
• Occasional weekend or off-hour work may be required

Physical Requirements

• Sitting using near vision use for reading and computer use for extended periods of time
• Lifting (approximately 20 to 30 pounds), bending, and other physical exertion

Schedule

35 hours per week

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks