Program Excellence Coordinator

Boundless is a non-profit organization specializing in assisting individuals with intellectual and developmental disabilities (I/DD) and has been serving Ohio for over 40 years. At I Am Boundless, we’re on a mission to build a world that realizes the boundless potential of all people. Join our team, which shares a common passion and purpose in empowering our community.

About the role

As a Program Excellence Coordinator, you’ll play a meaningful role in providing direct support, oversight, guidance, and training to enhance the quality and effectiveness of behavioral health and residential treatment services. This position will collaborate closely with program and clinical staff, quality and compliance departments, leadership, and external stakeholders to promote best practices, implement quality improvement initiatives, and ensure adherence to accreditation, regulatory, and organizational standards and guidelines.

This position will be remote but will often be on-site at various program locations across Ohio to conduct program observations, evaluations, trainings, and other activities across behavioral health and residential treatment programs. Assigned programs may be throughout Ohio and consist of outpatient, center/facility-based, and residential treatment environments. Duties are performed in an environment where the employee may be exposed to unpredictable behavior, including but not limited to, physical aggression from individuals supported.

Responsibilities

• Provide direct support, oversight, guidance, and training to enhance the quality and effectiveness of behavioral health and residential treatment services.
• Collaborate with program and clinical staff, quality and compliance departments, leadership, and external stakeholders.
• Promote best practices and implement quality improvement initiatives.
• Ensure adherence to accreditation, regulatory, and organizational standards and guidelines.
• Conduct program observations, evaluations, and trainings at various program locations across Ohio.
• Teach and train others on the rights of individuals supported, trauma-informed care, and regulatory/licensing/certification standards and requirements.

Requirements

• Bachelor’s degree in psychology, social work, education, or other human services-related field.
• Two or more years of experience in intellectual/developmental disabilities or behavioral health services, preferably working with individuals with co-occurring IDD/behavioral health conditions.
• Strong knowledge of ICFIID standards and regulations.
• Two or more years of experience with compliance and quality initiatives preferred.
• Working knowledge of local, state, and federal regulations for services for behavioral health, developmental disability, and autism services.
• Passion for developing and implementing process improvement.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Passion for improving the lives of others.
• Must have reliable transportation.
• Valid Ohio Driver’s License with Ohio Bureau of Motor Vehicles; proof of car insurance; insurable driving record (five points or fewer).

Benefits

Financial & Retirement

• 401(k) Retirement Plan with 5% Employee Matching after six months of employment – immediately 100% vested.
• Annual increases.

Paid Time Off

• 5 weeks of Paid Time Off.
• 8 paid holidays.

Health & Wellness

• Medical Insurance with flexible benefit options including dental, vision, and wellness support.
• Flexible Spending Account (FSA).
• Dependent Care Account (DCA).
• Life Insurance & Supplemental Life Insurance.
• Disability Insurance.
• Wellbeing Resources (up to $50 off health insurance premium monthly).

Professional Support

• Tuition discount opportunities with schools like Capella University & Franklin University.
• A qualified employer for the Federal Public Service Loan Forgiveness (PSLF).
• Paid training & development opportunities.

Perks & Discounts

• Employee Assistance Program (EAP) – counseling, therapy, finance, legal.
• Discount programs (e.g., pet insurance, movie tickets, theme parks, Costco membership, etc.).