Program Enrollment Leader

Responsibilities

• Lead a team of Enrollment Specialists and ensure the highest quality service is provided.
• Receive referrals for new individuals and their employees, determine their level of interest, and schedule meetings.
• Provide constant and accurate communication to referrers and those being enrolled on the status of the enrollments.
• Troubleshoot issues and field questions from staff and external customers to ensure the enrollment process is smooth and adaptive.
• Ensure that Enrollment Specialists are trained on using the GT Caregiver App and other GT Tools, roles and responsibilities, and program specific items.
• Provide daily direction and communication to employees to handle calls in a timely, efficient, and knowledgeable manner.
• Continually evaluate processes and procedures, suggesting improvements to area operations, efficiency, and service.
• Manage employees, ensuring work is handled efficiently and effectively.
• Provide performance feedback and coaching on a regular basis to each team member.
• Ensure employees have appropriate training and other resources to perform their jobs.
• Create and maintain a high-quality work environment.
• Aid in the development, analysis, and implementation of staffing, training, scheduling, and reward/recognition programs.
• Assist with documentation and training of the DocuSign program.
• Aid in the development and preparation of operational plans and reports on project status.
• Promote adherence to and uphold the company’s mission and values.

Qualifications

• At least 2 years of related experience.
• Excellent written and oral communication skills.
• Extensive experience in working on complex projects with critical thinking and problem solving.
• Demonstrated ability to organize and manage tasks effectively, meeting deadlines through planning and organization.
• Ability to balance work pressure with time management skills.
• Ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
• Experience in working, initiating, and maintaining a highly effective team.
• Certified in the use of Microsoft programs and the Internet.
• Competent in the use of Excel.