Program Director - Intelligent Automation

About the role

This position is responsible for driving the enterprise approach to intelligent automation, including AI-enabled, agentic, and workflow automation capabilities across business, clinical, operational, and administrative functions. Serves as a strategic program resource focused on advancing automation governance, adoption, and value realization while partnering across business and technology teams. Translates enterprise priorities into automation strategies, operating frameworks, program standards, and roadmaps that enable scalable automation and sustainable implementation. Operates as an individual contributor with significant influence across a federated model of delivery teams, collaborating with senior leaders, architects, and delivery teams to ensure alignment to enterprise architecture, regulatory requirements, and organizational goals.

Qualifications

Education

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, Healthcare Administration, or related field
• Master’s degree preferred

Experience

• Ten years’ experience in technology, automation, or digital transformation
• Experience working across complex organizations influencing outcomes without direct authority
• Experience supporting enterprise automation programs, including RPA, AI/ML, or workflow orchestration

Licenses and Certifications

• Preferred: PMP – Certified Project Management Professional (PMI) or Lean Six Sigma Certification (IASSC)

Knowledge and abilities

• Sufficient proficiency in speaking, reading, and writing English to perform essential job functions, especially regarding activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members, and coworkers in a customer-service–focused manner
• Knowledge of intelligent automation technologies, including RPA, AI/ML, process mining, and agentic automation
• Strong influencing skills, ability to align stakeholders, analytical thinking, and executive communication capabilities
• Ability to translate business needs into scalable program frameworks and drive outcomes through governance and partnerships

Responsibilities

• Own the coordination and execution alignment of the enterprise Intelligent Automation program, ensuring stakeholders across business, clinical, and IT functions are aligned to program priorities, standards, frameworks, best practices, and outcomes
• Drive cross-functional program coordination, synchronizing activities across federated teams to ensure consistent execution and avoid duplication or fragmentation
• Establish and manage the enterprise Intelligent Automation roadmap, ensuring prioritization, sequencing, and alignment to organizational priorities
• Establish and enforce program governance frameworks, standards, and controls to ensure compliance with regulatory, security, and data requirements
• Account for program-level risk, issue, and performance management, ensuring proactive identification, escalation, and resolution
• Account for program-level value realization, including tracking ROI, cost savings, and performance outcomes across all automation initiatives
• Own intake, prioritization, and build/buy/partner decision frameworks, ensuring scalable and consistent adoption of automation across the enterprise
• Monitor program performance and ensure continuous improvement, including adoption, scalability, and long-term value realization

Work attire: Business professional

On-call: Yes

Travel

• May require travel within the Houston Metropolitan area
• May require travel outside Houston Metropolitan area