Director, Automation

About the role

The Automation Director is a critical member of our Worldwide Business Operations team. Reporting to the head of Global Operations, you will be responsible for managing the automation initiatives in collaboration with the Tech team and external partners. WMG GBS is aggressively pursuing automation opportunities, including Robotics Process Automation, Artificial Intelligence, Low-code, No-code Workflow and Ticketing applications. This role will shape the strategy while also being responsible for supporting existing automation tools and applications.

Responsibilities

• Working with the VP responsible for worldwide operations and the SVP, Head of GBS, define the strategy for automation across RPA, AI, and low/no-code platforms
• Manage the deployment of automation and other enabling tech initiatives according to timeline, budget, and business needs
• Provide governance committees and leadership with access to project progress and outcomes
• Working with peers, assure that automation and technological projects include strategies to adopt new policies, procedures, technology, and processes
• Ensure documentation and training materials reflect any process changes
• Maintain and update Pega and other platforms managed by GBS

Requirements

• Bachelor’s Degree in Information Systems, Computer Science, Engineering, Business, Finance or related field
• 7-10 years of experience
• Strong project management and communication skills
• Ability to manage resources outside of your control

Qualifications

• Experience in a shared services environment
• Experience with Google / Vertex AI suite of RPA/AI/agentic tools
• Experience with S/4HANA and/or SAP or similar ERP environments
• Familiarity with Pega Customer Service
• Experience in the music industry a plus