Program Delivery Director

About the role

This role is suited for a program leader who can balance strategic oversight with the operational depth of software development and technical delivery. Someone who is equally comfortable presenting to senior client stakeholders as they are working closely with squad leads to navigate delivery and technical challenges, and who knows how to adapt their approach depending on the situation.

Responsibilities

• Serve as the U.S. program delivery lead on one of our largest global accounts, partnering closely with two complementary counterparts: a Sweden-based program lead and a Chicago-based account team responsible for client engagement and product strategy.
• Own the success of the overall program, ensuring it operates smoothly and effectively.
• Stay closely connected to the work across multiple workstreams, maintaining visibility into dependencies, proactively surfacing risks, and helping teams move forward with clarity and momentum.
• Oversee program financials, including tracking actuals, monitoring burn against forecast, and supporting healthy margin management.
• Work through delivery leads who manage the individual squads, while remaining engaged enough in the details to provide meaningful oversight and support.
• Help shape how the partnership operates day to day by establishing and evolving the communication rhythms, decision-making approaches, and operating structures that help distributed teams stay aligned and effective.

Requirements

• ~ 10+ years leading large-scale, cross-functional technology programs at $20M+ scope, across multi-team or multi-vendor environments.
• Financial fluency. You've owned program P&L or been close to it. You know how to read burn, protect margin, and have honest conversations when the numbers aren't tracking.
• The ability to zoom out and zoom in. You're as comfortable presenting a program health summary to a VP as you are untangling a delivery dependency with an engineering lead.
• A strong command of mobile application delivery. You understand how multi-squad programs are structured, where the friction points live, and how to keep complex releases on track.
• A track record of building trust with senior stakeholders. You communicate clearly, set expectations honestly, and don't wait for problems to surface before raising them.
• Experience designing ways of working across geographies and time zones. You know that distributed programs don't run themselves, and you've built the structures that make them work.
• Familiarity with how AI and modern tooling can improve delivery operations. You don't need to be an evangelist, but you should know what's possible and when it's worth reaching for.
• A feel for right-sized process. You build the scaffolding a program needs and no more.

Qualifications

• The kind of person you are.
• You lead from the front, but you bring people with you. You're direct without being rigid. You care about the work, not just the status report, and you hold yourself and others to a high standard because the details matter and the client deserves it.
• When things get messy (and they will), you're the one who steadies the room. You don't hide behind process or language. You choose to see what's possible, push toward solutions, and bring others with you when you do. You get to the root of the challenge and start adding real value, conscious that every decision you make has an impact beyond the spreadsheet.
• You're inspired by change, not unsettled by it. You know that great results only come from great collective effort, so you invest in the people around you as much as the work in front of you.

Skills

• Leadership skills
• Strategic thinking
• Financial acumen
• Technical expertise
• Collaboration and communication
• Adaptability
• Process optimization
• Remote and distributed team management
• AI and modern tooling knowledge

Benefits

• Comprehensive benefits that prioritize employee well-being, reflecting our Nordic heritage.
• Competitive salary package with a range of $160,000 - $180,000 USD per year, depending on experience and qualifications.
• Flexible vacation policy with a minimum of 3 weeks off per year.
• Annual opportunities to engage with teams in the Netherlands, Norway, and Sweden.
• Equal opportunity employer committed to diversity and inclusion in the workplace.

Pay

$160,000 - $180,000 USD per year, depending on experience and qualifications.

Schedule

Hybrid schedule with 3 days onsite in Chicago.

Locations

• Chicago