Program Delivery Associate Director, Provider Operations

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About the role

The Program Delivery Associate Director, Provider Operations executes strategic programs that support business objectives, operational effectiveness, and continuous process improvement. You will provide leadership, direction, and oversight across a portfolio of programs, ensuring consistency in delivery standards, stakeholder engagement, project governance, and executive reporting.

This role serves as a strategic and operational leader, with responsibility for developing strategy and partnering with senior leaders and cross-functional stakeholders to set priorities, shape implementation plans, and drive execution of high-impact initiatives. You will strengthen program delivery by managing risks and dependencies, elevating team performance, and ensuring work is aligned to organizational, segment, and enterprise goals. You will regularly assess program outcomes and communicate clear, concise insights and recommendations to executive audiences through business reviews, status updates, decision documents, and polished presentations.

With significant independence and sound judgment, this leader navigates ambiguity, advises on complex and highly visible issues, and identifies the best course of action based on stakeholder needs, operational impacts, and strategic business priorities.

Responsibilities

• Develop strategy as a core responsibility and translate strategic priorities into executable plans.
• Lead complex programs, projects, or business initiatives across cross-functional teams.
• Partner with senior leaders and cross-functional stakeholders to set priorities, align work to enterprise and segment-specific goals, and drive execution of high-impact initiatives.
• Provide people leadership, including coaching, performance management, prioritization, accountability, and team development.
• Lead through ambiguity, exercise sound independent judgment, and make decisions on complex, highly visible issues.
• Strengthen program delivery practices, including establishing program governance, delivery standards, project management routines, and executive reporting practices.
• Manage risks, dependencies, stakeholder expectations, and operational impacts to ensure successful delivery of business priorities.
• Identify process improvement opportunities and implement practical, scalable solutions that improve team effectiveness and business outcomes.
• Assess program performance, measure outcomes, and use insights to inform recommendations, decisions, and future strategy.
• Communicate effectively through executive presentations, stakeholder facilitation, business reviews, status reporting, decision documents, and issue escalation.
• Develop advanced PowerPoint presentations, organizing complex information into visually clear, concise, executive-level materials.
• Manage multiple priorities, balance competing stakeholder needs, resolve complex issues, and drive results through others.
• Influence without direct authority and build alignment across leaders, peers, and cross-functional partners.

Requirements

• 5 or more years of experience serving as a strategic and operational leader, including developing strategy as a core responsibility and translating strategic priorities into executable plans.
• 5 or more years of experience leading complex programs, projects, or business initiatives across cross-functional teams.
• 5 or more years of experience partnering with senior leaders and cross-functional stakeholders to set priorities, align work to enterprise and segment-specific goals, and drive execution of high-impact initiatives.
• 5 or more years of people leadership experience, including coaching, performance management, prioritization, accountability, and team development.
• Ability to lead through ambiguity, exercise sound independent judgment, and make decisions on complex, highly visible issues.
• Experience strengthening program delivery practices, including establishing program governance, delivery standards, project management routines, and executive reporting practices.
• Proven ability to manage risks, dependencies, stakeholder expectations, and operational impacts to ensure successful delivery of business priorities.
• Proven ability to identify process improvement opportunities and implement practical, scalable solutions that improve team effectiveness and business outcomes.
• Experience assessing program performance, measuring outcomes, and using insights to inform recommendations, decisions, and future strategy.
• Strong verbal and written communication skills, including executive presentations, stakeholder facilitation, business reviews, status reporting, decision documents, and issue escalation.
• Advanced PowerPoint presentation development skills, with the ability to organize complex information into visually clear, concise, executive-level materials.
• Ability to manage multiple priorities, balance competing stakeholder needs, resolve complex issues, and drive results through others.
• Strong analytical, critical thinking, problem-solving, and decision-making skills.
• Demonstrated ability to influence without direct authority and build alignment across leaders, peers, and cross-functional partners.

Qualifications

• Master's Degree in Business Administration or a related field (preferred).
• PMP certification (preferred).
• Six Sigma Certification (preferred).
• Knowledge and experience in healthcare environment/managed care (preferred).
• Strong analytical skills (preferred).

Schedule

Scheduled Weekly Hours: 40

This is a remote position. Work at Home Requirements:

• To ensure effective work, the self-provided internet service must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Occasional travel to Humana's offices for training or meetings may be required.

Pay

The pay range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$126,300 - $173,700 per year

This job is eligible for a bonus incentive plan based upon company and/or individual performance.

Benefits

Humana offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Many other opportunities.