Program Coordinator, Volunteer Services

About the role

The Program Coordinator, Volunteer Services at UW Medical Center Northwest supports the administrative and program operations of the Volunteer Services department for the Montlake and Northwest programs. This role is primarily stationed at Northwest Medical Center and works closely with the Volunteer Services Program Operations Specialist and Volunteer Services Program Manager.

Responsibilities

• Lead daily operations of the volunteer program to meet needs across both hospitals
• Model UWMC Service Culture Guidelines and proper infection prevention/PPE use
• Manage volunteer onboarding, including inquiries (phone, email, in-person), application review, and compliance with standard procedures
• Maintain and update the volunteer database; track metrics and prepare regular reports
• Communicate with volunteers regarding opportunities, updates, and program information
• Foster strong relationships and two-way communication with volunteers and internal teams
• Collaborate with Volunteer Services leadership to ensure program success
• Promote a welcoming, inclusive, and engaging volunteer environment

Requirements

• High school graduation or equivalent AND two years of experience in the program specialty
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration
• Desired Experience: in high level customer service roles, demonstrated emotional intelligence, high proficiency with Microsoft Word, Excel, Publisher, PowerPoint, databases, and use of social media, familiar with equipment typical of complex office settings, excellent verbal and written communication skills, excellent interpersonal and teamwork skills, ability to organize and prioritize workload appropriately to ensure deadlines are met, ability to handle confidential/sensitive issues, ability to communicate and deal tactfully with a diverse population of volunteers, hospital personnel, visitors, and patients, ability to work independently with little supervision, familiarity with UWMC Montlake and Northwest departments and locations, experience in volunteer, community service, and/or employee recognition programs, experience interacting with patients and patient families, experience with Volgistics Volunteer Management database, familiarity with Instagram

Qualifications

High school graduation or equivalent AND two years of experience in the program specialty. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Skills

Desired Experience: in high level customer service roles, demonstrated emotional intelligence, high proficiency with Microsoft Word, Excel, Publisher, PowerPoint, databases, and use of social media, familiar with equipment typical of complex office settings, excellent verbal and written communication skills, excellent interpersonal and teamwork skills, ability to organize and prioritize workload appropriately to ensure deadlines are met, ability to handle confidential/sensitive issues, ability to communicate and deal tactfully with a diverse population of volunteers, hospital personnel, visitors, and patients, ability to work independently with little supervision, familiarity with UWMC Montlake and Northwest departments and locations, experience in volunteer, community service, and/or employee recognition programs, experience interacting with patients and patient families, experience with Volgistics Volunteer Management database, familiarity with Instagram.

Benefits

All employees are eligible for a comprehensive benefits package, including medical, dental, vision, retirement, paid time off, and more. Visit this link for more details.

Pay

Pay Range: Minimum $26.21 hourly, Maximum $35.24 hourly.

Schedule

Shift: First Shift (United States of America)

Temporary or Regular: Regular

FTE (Full-Time Equivalent): 100.00%

Union/Bargaining Unit: Not Applicable

About UW Medicine

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

Working at UW Medicine

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

Disclosure Requirement

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment.