Volunteer Programs Coordinator

The Jewish Relief Agency (JRA) seeks a Volunteer Programs Coordinator to enhance and expand its volunteer program, supporting the organization’s mission of community service through food distribution and other charitable activities across Greater Philadelphia.

Responsibilities

• Collaborate with the Director of Community Engagement & Volunteer Programs to implement individual and group volunteer recruitment and outreach strategies.
• Write, send, and respond to targeted outreach emails to external organizations regarding volunteer programs.
• Manage all volunteer postings on partner sites and identify additional platforms for listings.
• Monitor the volunteering@jewishrelief.org inbox and voicemail, handling a high volume of communications with individuals and groups interested in volunteering.
• Teach volunteers how to register using VolunteerLocal and assist those unable to use the technology.
• Monitor VolunteerLocal sign‑up notifications, respond to comments, and troubleshoot errors.
• Support the Director in managing the group registration process and maintain clean volunteer data by merging duplicate profiles.
• Recruit, train, and oversee volunteers for distribution administrative tasks, including preparing route packets and supervising onsite processes.
• Recruit administrative volunteers for Client Services and Development as needed.
• Assist in coordinating the Route Owner Program by recruiting and orienting new Route Owners and confirming monthly participation via email, calls, or texts.
• Collaborate with the Client Services Team to address Route Owner questions, concerns, or client needs.
• Present JRA’s volunteer opportunities at synagogues, schools, community organizations, and events as assigned.
• Co‑create and update volunteer materials, and assist with volunteer appreciation and recognition for Yellow Cappers, Route Owners, and general volunteers.
• Coordinate the B’nai Mitzvah and Junior Yellow Capper program, including recruitment, orientations, project development, celebration events, and data collection.
• Partner with community organizations to provide volunteer opportunities for individuals with physical, intellectual, developmental disabilities, and mental illness, ensuring accessible registration and appropriate assignments.
• Monitor and resolve volunteer concerns according to established procedures and core values; report concerns to the Director.
• Co‑create volunteer orientation videos and write a volunteer feature article for JRA’s monthly newsletter, Unboxed.
• Perform warehouse responsibilities approximately five days per month, including monthly food distribution on a Sunday, volunteer check‑in, task assignment, orientations, loading food boxes, and delivering supplies as needed.
• Flexibly take on additional assignments based on organizational needs.

Qualifications

• 1–2 years of experience in volunteer coordination, community engagement, nonprofit work, events, customer service, or a related field (preferred).
• Excellent verbal, written, and interpersonal communication skills, with the ability to work effectively with diverse groups.
• Strong organizational and time‑management abilities, capable of handling multiple priorities.
• Experience recruiting, coordinating, and engaging volunteers (preferred).
• Familiarity with volunteer management, CRM, email marketing, or database platforms (preferred).
• Proficiency with Microsoft Excel and Google Workspace; experience with email and direct‑mail marketing campaigns (preferred).
• Bachelor’s degree required.
• Physical ability to lift up to 25 pounds, reliable vehicle access, and a valid driver’s license.

Benefits

• Competitive salary of $45,000 – $47,000.
• Health, dental, and vision insurance.
• Generous benefits package including vacation, sick time, and paid holidays.

Schedule

• Approximately five days per month on‑site at JRA’s warehouse in Northeast Philadelphia.
• Monthly food distribution event on a Sunday.
• Additional volunteer coordination duties as needed throughout the week.