Volunteer Program Coordinator

Purpose of the Role

As part of the Visitor Experience team, this role will be responsible for providing support for the Obama Foundation Volunteer Program at the Obama Presidential Center, focusing on volunteer staffing for public programs and other special events onsite or offsite. This role supports a highly efficient volunteer life cycle by supporting onboarding and orientation processes, alongside accurate volunteer data management. The coordinator acts as the Supervisor-on-Duty when the Manager is not on site. The regular schedule for this position is Thursday through Monday, with flexibility required to support special events as needed.

Core Job Responsibilities

Floor Support

• Leads daily volunteer huddles
• Provides feedback and coaching support to volunteers; serves as a key liaison between volunteers and Obama Presidential Center and Obama Foundation staff
• Assists in the daily operation of the volunteer office and with other special projects as assigned
• Acts as first point of contact for volunteers as they sign in each day, and is responsible for covering the Volunteer Office when the manager is on the OPC floor or offsite

Program and Event Support

• Works with the manager and program staff to match special event and programming needs with appropriate volunteers
• Provides input on placement of volunteers
• Provides training sessions to all program and special event volunteers prior to placement
• Act as onsite liaison and coach for all volunteers, focusing on those deployed for special event and program roles
• Assists the manager in working with OPC staff to develop new volunteer opportunities in response to identified priorities

Administrative Support

• Assists the manager with training and volunteer recognition programs
• Administrative support of Volunteer Database and scheduling tool (Volgistics)
• Assists with occasional updates to the Volunteer Information Page

Key Deliverables / Outcomes

• Ensure all public programs, special events, and daily floor shifts are fully staffed with qualified, trained volunteers to meet visitor experience targets
• Drive high volunteer engagement and retention
• Maintain 100% accurate, up-to-date volunteer records in Volgistics, ensuring real-time reporting on attendance, hours, and training compliance
• Streamline the onboarding and training pipeline to reduce the time between initial volunteer application and first active shift
• Deliver seamless floor supervision and daily volunteer huddles

Required Qualifications

• Ability to work a Thursday through Monday schedule, with some evenings required
• Commitment to an inclusive, accessible, and diverse work environment; ideally experience in leading this environment in a customer-centered space, cultural institution, or an educational setting
• Previous experience working with volunteers, in a non-profit, cultural, or public-facing setting
• Ability to work with volunteers of all ages and backgrounds
• Strong communication and organizational skills and a service and team orientation

Pay

The pay rate for this role is $21.50/hour.