Program Coordinator- Pediatric Surgery CHOR- Days

Program Coordinator Duties

• Handling all incoming and outgoing patient calls as our own call center including but not limited to scheduling appointments, rescheduling, referrals, directing community consults, coordinating complex care cases
• In-basket management for all Ped Surg clinics, which include 7 total in-baskets equaling 3016 messages handled by 2 PARs in the past 12 months when calculated via EPIC
• Manage relevant workqueues for pediatric surgery
• Sending 7-day and 3-day patient reminders for our upcoming appointments
• Cooking schedule changes and template changes for our physicians in EPIC including opening and closing clinics as needed and rescheduling appointments per the changes
• Scanning in outside referrals and medical records via fax for new patient appointments
• Insurance verification as needed for new patient appointments
• Coordinating complex care scheduling with subspecialities and multidisciplinary clinics
• Works with providers schedules to ensure the most optimal and appropriate placement for the patient
• Affords assistance with pulling appropriate medical records from HCA EMR for community off-site billing as needed
• Affords assistance with patient recall tracker maintenance for subspecialities and multidisciplinary clinics

Complex Duties For This Position

• Uses independent decision making to determine what clinic and provider to schedule a patient
• Ensures that appropriate testing is obtained and arranged prior to visits
• Cooks complex care scheduling with subspecialities and multidisciplinary clinics
• Affords assistance with pulling appropriate medical records from HCA EMR for community off-site billing as needed
• Affords assistance with patient recall tracker maintenance for subspecialities and multidisciplinary clinics

Qualifications

• Minimum of four (4) years of previous secretarial/administrative work experience in an office setting
• Previous experience with Microsoft Office applications and e-mail/calendaring
• Five (5) years of previous secretarial/administrative work experience in an office setting preferred
• Previous experience in an academic health care setting preferred
• High School Diploma or equivalent education
• Associate Degree in Business, Accounting, or related field from an accredited program preferred