Program Coordinator / Patient Scheduler - Harborview Medical Center's Foot, Ankle and Hand Clinics

About the role

Harborview Medical Center's 6NJB Foot, Ankle and Hand Clinics has an outstanding opportunity for a Program Coordinator.

Work schedule

Full-time, 100% FTE (40 hours per week) Day Shift/Mondays-Fridays 8:30am-5:00pm

Position/Campus Highlights

• Only Level I trauma and burn center in the region
• Closer proximity to public transportation
• Harborview ranks among the nation's top hospitals in rehabilitation care, neurology, neurosurgery and orthopedics
• Convenient location
• Closer proximity to public transportation

Primary job responsibilities

• Clinic Flow Activities:
  • Coordinate patient’s entry into and through the health care system as related to a patient’s disability claims
  • Coordinate and Complete all paperwork and correspondence requirements related to patients’ medically-required absence from work or medically-required work restrictions (i.e. required absence from work post surgery or work restrictions post surgery)
  • Cook up patient care services and serve as the patient advocate being available to both patient and physician during clinic sessions
  • Facilitate delivery of efficient patient care with coordination of services with the patient medical visit
  • Create clinic-specific policies, procedures, or workflows and adjust as state/payor regulations evolve
• Patient Care Activities:
  • Interview patients to determine areas of concern and anticipated needs upon reappointments with physicians and outside agencies
  • Ensure the outcome of treatment recommendations for continued care is conveyed to outside consultants from the physicians
  • Revenue and Data Collection:
    • Complete the necessary forms and corresponding billing documentation
    • Collect and regularly report on statistics regarding volume of disability claims, types of disability claims, and corresponding revenue collected
    • Collect and regularly report on statistics regarding FMLA cases (i.e. medically-necessary absence from work due to surgery)
• Budget Monitoring:
  • Correct L&I billing and reimbursement figures
  • Maintain patient spend down accounts
• Customer Service and Team Behaviors:
  • Act as a resource and technical consultant to physicians, RNs, and others on the care team regarding disability claim needs
  • Compose Correspondence and record patient information in the chart
  • Timely Completion of disability and FMLA forms
  • May direct the work of others

Within 6 months of hire

• Participate in COHE training
• Participate in an L&I orientation at L&I headquarters in Tumwater
• Spend 4 to 8 hours shadowing an experienced HSC at another COHE
• Obtain an L&I Provider Number in order to bill for his/her time

Requirements

• High school graduation or equivalent
• AND two years of experience in the program specialty OR equivalent education/experience

About Harborview Medical Center

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

About UW Medicine – Where Your Impact Goes Further

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits And Position Details

Pay Range Minimum: $23.41 hourly Pay Range Maximum $33.47 hourly Benefits Other Compensation: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent) 100.00%

Union/Bargaining Unit SEIU Local 925 Nonsupervisory