Patient Coordinator - Scheduler

Responsibilities

• Answer all incoming calls; assesses callers' needs and directs appropriate personnel.
• Pages clinic personnel as appropriate.
• Obtains and communicates messages in an accurate and timely manner.
• Schedules for outpatient appointments, referrals, testing, hospital surgeries and hospital admissions upon request.
• Obtains necessary pre-certification as required.
• Schedules return appointments in computer system in accordance with physician and/or office guidelines.
• Cancels/reschedules appointments according to physician schedule changes and in accordance with office guidelines; notifies appropriate clinic personnel.
• Notifies appropriate personnel when authorizations are needed for services scheduled.
• Handles new patient referrals, gathers necessary information, registers new patients in computer and schedules appointments.
• Collects co-pays, deductible and other out-of-pocket amounts at time of visit as needed.
• Maintains primary office scheduling book containing all physician meetings, satellite schedule, vacations and on-call coverage.
• Handles incoming phone calls from patients needing to schedule or reschedule appointments in accordance with office guidelines.
• Provides patients with accurate and legible appointment cards.
• Documents no shows in patients' chart for missed visits.
• Follows up with patient to reschedule any missed appointments.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
• Follows policies and procedures to contribute to the efficiency of the front office.
• Covers for other office functions as requested.
• Handles correspondence, memos, forms and emails as requested by supervisor.
• May provide guidance and daily work directions to other employees as requested by supervisor.

Qualifications

• High School diploma or equivalent required.
• Some college preferred.
• At least two (2) years of directly related experience such as medical coding or billing, patient advocate, or social services, required.