Program Coordinator / Patient Scheduler - Harborview Medical Center's Foot, Ankle and Hand Clinics

Job Description

Cover letter not required.

Coordinate patient's entry into and through the health care system as related to a patient's disability claims
Coordinate and Complete all paperwork and correspondence requirements related to patients' medically-required absence from work or medically-required work restrictions (i.e. required absence from work post surgery or work restrictions post surgery)
Coordinate patient care services and serve as the patient advocate being available to both patient and physician during clinic sessions
Facilitate delivery of efficient patient care with coordination of services with the patient medical visit
Create clinic-specific policies, procedures, or workflows and adjust as state/payor regulations evolve

Requirements

• High school graduation or equivalent
• AND two years of experience in the program specialty
• OR equivalent education/experience

Qualifications

• High school graduation or equivalent
• AND two years of experience in the program specialty
• OR equivalent education/experience

Skills

• Excellent communication skills
• Ability to manage multiple tasks simultaneously
• Strong organizational skills
• Knowledge of disability claims and FMLA processes

Benefits

• Health insurance
• Retirement plan
• Flexible spending account
• Life insurance
• Disability insurance

Pay

Pay Range Minimum: $23.41 hourly
Pay Range Maximum: $33.47 hourly

Schedule

First Shift (United States of America)

About the Role

Harborview Medical Center's 6NJB Foot, Ankle and Hand Clinics has an outstanding opportunity for a Program Coordinator.

Work Schedule

Day Shift/Mondays-Fridays
8:30am-5:00pm

Position/Campus Highlights

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Primary Job Responsibilities

Clinic Flow Activities:

• Interview patients to determine areas of concern and anticipated needs upon reappointments with physicians and outside agencies
• Ensure the outcome of treatment recommendations for continued care is conveyed to outside consultants from the physicians
• Complete the necessary forms and corresponding billing documentation
• Collect and regularly report on statistics regarding volume of disability claims, types of disability claims, and corresponding revenue collected
• Collect and regularly report on statistics regarding FMLA cases (i.e. medically-necessary absence from work due to surgery)
• Budget Monitoring: correct L&I billing and reimbursement figures, monitoring patient spend down accounts
• Act as a resource and technical consultant to physicians, RNs, and others on the care team regarding disability claim needs
• Compose Correspondence and record patient information in the chart
• Timely Completion of disability and FMLA forms
• May direct the work of others

Customer Service and Team Behaviors

Within 6 months of hire a new HSC must also: - Participate in COHE training - Participate in an L&I orientation at L&I headquarters in Tumwater - Spend 4 to 8 hours shadowing an experienced HSC at another COHE - Obtain an L&I Provider Number in order to bill for his/her time

About Harborview Medical Center

Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

About UW Medicine

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.