Program Coordinator- Lakehurst, NJ

About the role

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today. The Program Coordinator provides operational, administrative, and customer support to ensure the effective delivery of homecare services for PACE programs. This role focuses on supporting caregivers (HCPs), clients, and internal teams by managing onboarding/offboarding, compliance tracking, communication, and client relations. The Program Coordinator plays a vital role in ensuring caregivers are prepared and supported, client needs are met, and all processes remain compliant and efficient.

Responsibilities

• Assist caregivers with onboarding, orientation, credentialing, and system access.
• Provide ongoing support to field staff by addressing questions, resolving issues, and ensuring they have the resources needed for successful assignments.
• Maintain accurate and current records of caregiver credentials, certifications, and licensures.
• Communicate updates, policy changes, and assignment details clearly and promptly.
• Support HCPs with timekeeping, payroll, and schedule confirmations.
• Manage HCP timekeeping issues (e.g., missed punches, errors) and review timecards for processing to ensure accuracy and time corrections in a timely manager to avoid payment errors.
• Serve as a primary contact for PACE program clients, addressing inquiries and concerns promptly and professionally.
• Build and maintain positive relationships with internal and external stakeholders to ensure service satisfaction.
• Conduct periodic client satisfaction checks and follow up on feedback to improve service delivery.
• Ensure client-specific requirements, policies, and procedures are accurately documented and shared with caregivers.
• Work with Compliance team to ensure caregiver are compliant with all regulatory, licensing, and agency standards.
• Maintain and update databases, internal systems, and client portals with accurate caregiver and client information.
• Support audits by ensuring complete and accurate documentation is available when needed.