Program Coordinator III - ARCHES Family First

About the role

MWVCAA invests in people and their futures to reduce the impacts of poverty. Our vision is a just future where communities are empowered to reach positive outcomes and everyone is respected for their infinite worth. Working at MWVCAA means joining a mission-driven community dedicated to equity, dignity, and opportunity for all. We consider the best benefit to be the reward of helping neighbors live better lives.

Responsibilities

• Facilitate daily program operations including housekeeping, laundry, kitchen, and supportive services.
• Maintain financial tracking, inventory, purchasing, ordering, and reconciliation for the program.
• Make maintenance requests and assist with basic repairs as needed.
• Train and assist staff, volunteers, and interns; support adherence to program policy and procedures.
• Communicate program needs, maintenance issues, and client issues with the Program Manager.
• Assist with program planning to expand service offerings and coordinate enrichment opportunities.
• Serve as the sheltering location’s safety committee member and ensure compliance with agency, state, and federal safety standards.
• Maintain facility licensing requirements and ensure daily cleanliness of the program facility.
• Keep complete client records, daily activity logs, mileage logs, and other required reports.
• Apply crisis intervention and de-escalation techniques as needed.
• Identify program candidates through coordinated entry systems and direct referrals; assist clients in completing applications.
• Enter client data and service transactions in the Homeless Management Information System (HMIS).
• Establish and maintain positive, productive working relationships with housing programs, police, local officials, and service/resource providers.
• Fill in for Site Assistants and Case Managers as directed by the Program Manager.
• Attend and engage in required annual trainings.

Requirements

• Associate degree in social services, public health, or related field; two years of case management or social service experience; or equivalent combination.
• Ideal candidates possess an advanced degree with three or more years of homeless service delivery experience and mental health certifications and/or licensing.
• Driver qualification status required; valid driver’s license, insured vehicle available for job use, and satisfactory driving record for the past three years.
• Must complete Certified Peer Support Specialist training (preferred).
• Must obtain Basic Life Support/First Aid Certification within the first 30 days of hire.
• Must obtain a Food Handler’s Card within 30 days of hire.
• Must pass a comprehensive MWVCAA background screening and pre-employment and random drug/alcohol screens.

Knowledge, Skills, and Abilities

• Effective interpersonal communication skills, both oral and written.
• Proficiency with computers, Microsoft Office products, database software, and web tools.
• Demonstrates tact, diplomacy, and empathy when communicating with clients, staff, and partners.
• Excellent planning, organization, and time management skills.

Physical and Mental Demands

• Travel to ARCHES sites in Marion and Polk Counties in all weather conditions.
• Manual dexterity for handling computers, devices, and office equipment.
• Frequently lift up to 25 pounds; occasionally lift up to 50 pounds.
• Maintain calm dispositions and regulate emotions when clients, staff, or others escalate.
• Ability to engage de-escalation techniques using trauma-informed care.
• Handle pressure of frequent demands for attention, time, and work tasks.
• Exercise judgment and quick decision-making in response to guest or client incidents.

Work Environment

• Close quarters with a client population experiencing homelessness, substance use disorders, severe and persistent mental illness, and/or unpredictable behavior.
• Indoor work environment with frequent interruptions and demands.
• Variable and flexible work hours, including holidays, early mornings, evenings, and weekends.
• Occasional trips into camps throughout Marion and Polk County.
• Occasional exposure to biohazards requiring PPE such as gloves, masks, eye protection, protective clothing, and shoes or boots.
• Frequent exposure to animals and animal dander.

Benefits

• 401(k) contribution after one year of service.
• Employee Assistance Program.
• Life insurance.
• Health, vision, and dental insurance.
• Company-sponsored continuing education for eligible positions.