Program Coordinator II / Office Manager II - 190587

Job Responsibilities

Provides direction and instructions on the title processing of the transactions and inquiries regarding de-titling mobile homes, salvage titles, lien processing, revocations, TI-021A applications, MCO backouts and other miscellaneous titling and registration actions from third parties via telephone, emails, and/or by mail for the assigned office.

Tracks metrics and performance of assigned employees. Ensures processing time stays under 5 business days.

Affords assistance in the training of new employees and mentoring of all employees.

Oversees assigned work unit to ensure all job functions meet established standards.

Oversees and manages all work related to processing titles and registrations in the Specialized Titles and Registration mail-in office.

Ensures necessary reports are generated and maintained.

Uses DMV Phoenix system to enter, retrieve, update and provide data for customers, courts, auditor’s, treasurer’s office, insurance companies and law enforcement.

Processes transactions to include, but not limited to, the issuance of salvaged titles, TI-021As, and de-titled mobile homes.

Prepares routine correspondence.

Responsible for ensuring Employee Performance Management System (EPMS) reviews are completed by scheduled due date.

Evaluates the work of employees, disciplinary action, reviews, approves or disapproves employee leave request and ensures adequate coverage for the work unit.

Performs other duties as required.

Minimum Requirements

A bachelor's degree and relevant program experience. An equivalent combination of education and relevant experience may be accepted with prior approval.

Extensive knowledge of the SCDMV titling and registration processes and procedures; to include de-titling mobile homes, salvage titles, lien processing, revocations, TI-021A applications, MCO backouts and other miscellaneous titling and registration actions from third parties via telephone, email, and/or by mail for the assigned office.

Absorbs assistance in the training of new employees and mentoring all employees.

Knowledge of office management policies, practices and procedures and ability to exercise discretion in interpreting and applying.

Ability to plan, organize, direct/delegate, and review the work of subordinates.

Ability to effectively communicate.

Under minimal supervision, responsible for supervising multiple work units or a complex work unit.

Must possess the ability to communicate effectively and to maintain confidentiality of files and records.

Must display professional proficiency in all areas of job performance and possess good management skills.

Works in a climate control office environment. The work requires a significant amount of time spent at a computer terminal. May occasionally be required to work extended hours outside of the normal scheduled working hours.

Must be able to lift 10-15 pounds.

May require limited travel.

Agency Requirements

Must complete a nationwide criminal background check to include finger printing.

Additional Requirements

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.