Program Coordinator II / Office Manager III - 190425

Job Responsibilities

Supervises all aspects of the Research and Mail unit and processes transactions as necessary.

Serves as liaison between all Vehicle Services departments for all mail/correspondence that comes in.

Ensures work is completely in accordance to established standards and quality.

Effective planning, issuing tracking, and monitoring the workflow assigned to employees.

Interprets DMV laws and procedures for employees.

Answers technical and complex questions for DMV personnel.

Solicits employee suggestions for continuous improvement.

Addresses employee concerns.

Knowledgeable of all processes within the department and ensures that work is processed first in first out order while keeping backlog under 5 business days.

Reports, monitors, and delegates work to employees while maintaining a tracking log of all mail that’s received.

Ensuring weekly reports are completed on time and completed accurately.

Sets up and maintains a tracking log of all mail that’s received.

Represents the DMV in court to present and certify files and records and performs other related duties as required.

Minimum Requirements

A bachelor's degree and relevant program experience.

An equivalent combination of education and relevant experience may be accepted with prior approval.

Must complete a nationwide criminal background check to include finger printing.

Knowledge of management principles, including managing personnel and processes.

Ability to plan, organize, direct the Research and Mail sections.

Ability to interpret, analyze, and coordinate recommendations concerning policies, procedures, and statues.

Effectively communicate complex policies and procedures to customers, stakeholders, supervisors, and employees.

Ability to make presentations and compile information for reports.

Participate and attend agency planning meetings and make recommendations as well as providing feedback to employees and the agency heads, while promoting employee growth and development.

Works under general guidance with limited supervision by the Program Manager, Deputy Director, and Director of Vehicle Services.

Responsible for managing multiple work units while developing and improving the Research and Mail section's procedures for multiple work units.

May be required to work extended hours outside of the normal work week.

Must have the ability to lift 10-15 pounds.

May require travel which may include making court appearances to represent the agency.

Preferred Qualifications

Four (4) years of relevant program experience or an equivalent combination of education and work experience.

Additional Comments

What’s in it for you?

The South Carolina DMV offers a robust and competitive benefits program.

Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)

15 days annual (vacation) leave per year

15 days sick leave per year

13 paid holidays

State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)

An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So, what are you waiting for? Come be a part of a fast-growing, dynamic agency, and join a team that offers an opportunity for accelerated professional growth!

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.