Program Coordinator I / Assistant Office Supervisor III - 190920

This position is in the Vehicle Services / Titles & Registration Research Unit at SCDMV Headquarters in Blythewood, S.C.

Responsibilities

• Supervise all aspects of the assigned work in the work units, including effective planning, issuing, tracking, and monitoring workflow assigned to employees.
• Monitor employees' leave and attendance, ensuring it is entered and approved in SCEIS correctly.
• Report, monitor, and delegate work to employees while maintaining a tracking log of work received and issued.
• Ensure weekly reports are completed on time and accurately.
• Ensure all work is processed within five business days upon receipt.
• Resolve complex problems and answer complex questions related to the department.
• Perform all tasks required of a Titles & Registration Specialist.
• Ensure all employees are cross-trained.
• Interpret laws, policies, and procedures; recommend changes as needed to continuously improve department performance.
• Supervise the screening, interviews, and selection of new employees, including processing planning stages, quarterly, and yearly evaluations of all employees by their due date.
• Mentor, coach, and develop all assigned staff.
• Monitor equipment and inventory of all DMV property.
• Complete and maintain end-of-day reports for financial transactions, including ensuring all employees' monies balance daily and preparing deposits for the bank.
• Ensure all scanned work is turned in daily, along with backouts, line voids, and overrides; must be signed and filed daily.
• Perform other related duties as required.

Requirements

• A high school diploma and relevant program experience.
• In-depth knowledge of South Carolina vehicle laws and regulations.
• In-depth knowledge of SC DMV policies and regulations, with the ability to use that knowledge to train and mentor Title & Registration Specialists.
• Ability to understand and explain complex DMV policies and procedures to employees and customers, along with in-depth knowledge of the DMV Phoenix system.
• Ability to train, coach, and direct agents for quality control and development.
• Work under general supervision by the Vehicle Research Manager of Titles and Registration, with a moderate amount of independence and discretion.
• Responsible for supervising multiple employees within the department.
• Work in a general office environment.
• May be required to work extended hours outside of the normal scheduled work week.
• Must be able to lift 10-15 lbs.
• May be required to travel to court and meetings.

Preferred Qualifications

A high school diploma and three (3) years of related job experience or an equivalent combination of education and experience.

Benefits

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children (also available for temporary employees working over 30 hours per week).
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees).
• Employee Assistance Program (EAP) at no cost to the employee or members of their household.