Program Coordinator I / Assistant Branch Supervisor III - 191786

About the role

This position is located at the O'Neil Court Department of Motor Vehicles (DMV) Branch Office in Columbia, SC. The Assistant Branch Supervisor III serves as manager-in-training to provide frontline leadership and ensure customer inquiries are handled in a professional and timely manner in accordance with defined goals and processes, including the ability to direct, plan and coordinate the activities necessary for the day-to-day office operation of a branch office.

Responsibilities

• Supervises all personnel matters such as hiring, performance appraisals and disciplinary actions
• Monitors career programs to ensure employees meet requirements and needs
• Counsels and reprimands employees
• Completes human resources requirements for subordinate personnel including EPMS rating and time entries/request in SCEIS
• Provides oversight and direction for the operation of the offices, front line customer services of a branch office, along with knowledge and skills testing program and examiner utilization
• Registers applicants for motor voter and/or selective service, if required
• Reconciles daily activity reports to include bank detail, timesheets and approves refund requests
• Secures audited documents, petty cash fund and accountable monies on a day-to-day basis
• Responsible for ensuring building is secure
• Assists in the preparation of close of day bank deposit and for securing all monies in bank depository
• Performs routine maintenance on equipment
• Assists the general public by administering knowledge tests for all classes to include CDL, along with processing driver and vehicle transactions
• Answers customer inquiries pertaining to driver and/or vehicle services, in person, through email or by retrieving and responding to phone messages
• Maintains inventory of office supplies and prepares requisitions
• Prepares inventories of all accountable items, monthly, quarterly and yearly reports
• Performs other duties as required by manager

Requirements

• A high school diploma and relevant program experience (an equivalent combination of education and relevant experience may be accepted with prior approval)
• Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests
• Where applicable, successfully certified to administer all classifications of road testing to include knowledge skill tests, complete a formal CDL examiner course that includes Introduction to CDL Licensing System and Overview of the CDL Tests
• Knowledge of DMV laws, regulations, policies, and procedures
• Ability to learn and explain all vehicle and driver policies and procedures to DMV customers and employees
• Ability to communicate, both orally and in writing
• Proficient in basic computer skills and experience with Microsoft Outlook, Excel, and Word
• Proficient in Phoenix
• Capable of performing management duties as outlined by Branch Office Manager
• The Assistant Branch Supervisor III reports to the Branch Manager and assists the manager with the day-to-day front counter operations of the Branch Office after a period of training
• Must be able to make decisions that are in the best interest of the agency in order to provide the highest level of customer service
• Tasks are completed in a climate-controlled office setting
• Must be able to lift up to 50 pounds
• The work may require sitting for prolonged periods of time and significant time spent at a computer terminal, or constant movement up and down as required to handle the needs of the customers
• Limited overtime may be required to meet departmental deadlines or to serve all customers
• The person holding this position may be required to relocate to an office within 30 miles of their home office if business needs require

Benefits

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

This response is AI-generated, for reference only.