Program Coordinator- Fresno, CA

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate, EEO, etc. Must preserve all substantive info. Let's parse the posting: - Intro: "Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today." That's about the company, could go under "About the role"? Actually "About the role" is typical heading for description of role and company. We'll put that content under

About the role

as prose. - "Basic Purpose The Program Coordinator provides operational, administrative, and customer support to ensure the effective delivery of homecare services for PACE programs. This role focuses on supporting caregivers (HCPs), clients, and internal teams by managing onboarding/offboarding, compliance tracking, communication, and client relations. The Program Coordinator plays a vital role in ensuring caregivers are prepared and supported, client needs are met, and all processes remain compliant and efficient." That's also role description; could be part of About the role. - Then "Essential Functions" list: many bullet-like sentences separated by periods. We need to turn into

• list. List items: - Assist caregivers with onboarding, orientation, credentialing, and system access. - Provide ongoing support to field staff by addressing questions, resolving issues, and ensuring they have the resources needed for successful assignments. - Maintain accurate and current records of caregiver credentials, certifications, and licensures. - Communicate updates, policy changes, and assignment details clearly and promptly. - Support HCPs with timekeeping, payroll, and schedule confirmations. - Manage HCP timekeeping issues (e.g., missed punches, errors) and review timecards for processing to ensure accuracy and time corrections in a timely manager to avoid payment errors. (some grammar odd but keep as is) - Serve as a primary contact for PACE program clients, addressing inquiries and concerns promptly and professionally. - Build and maintain positive relationships with internal and external stakeholders to ensure service satisfaction. - Conduct periodic client satisfaction checks and follow up on feedback to improve service delivery. - Ensure client-specific requirements, policies, and procedures are accurately documented and shared with caregivers. - Work with Compliance team to ensure caregiver are compliant with all regulatory, licensing, and agency standards. - Maintain and update databases, internal systems, and client portals with accurate caregiver and client information. - Support audits by ensuring complete and accurate documentation is available when needed. - Generate, prepare, and distribute reports for internal teams and client review. - Assist with creating confirmation letters, client-facing communications, and process documentation. - Act as a liaison between caregivers, clients, and internal departments to ensure alignment and issue resolution. - Communicate clearly and consistently with all stakeholders to ensure smooth service delivery. - Provide backup coverage for colleagues to ensure uninterrupted clients and caregiver support. - Represent Cross Country Healthcare with professionalism and integrity in all interactions. - May be required to attend offsite job fairs and community events as needed. - May be required to provide after-hours, weekend, and holiday coverage based on business needs, ensuring timely coordination of staffing and effective communication with PACE program partners to maintain continuity of care. - Other duties as assigned We'll include these as list items under Responsibilities (or maybe under Essential Functions heading? The instruction says use headings like Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can put Essential Functions under

  Responsibilities

  . - Then "Qualifications" section: list of qualifications. Qualifications bullet points: - Minimum of one (1) year of administrative or client support experience, preferably in healthcare or staffing. - Strong organizational and time management skills with ability to handle multiple priorities. - Excellent written and verbal communication skills. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook). - Knowledge of healthcare regulations and compliance standards. - Ability to maintain confidentiality and professionalism in all situations. - Experience with VMS technology or client portals. - Bilingual in Spanish required. - Strong problem-solving and relationship-building abilities. - Education: High School Diploma or equivalent required; Some college preferred. We can put these under

  Qualifications

  as list. - Then "Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment." This is a benefit? Could be under Benefits or maybe under Qualifications? It's a provision. Could be part of Benefits (equipment provided). We'll include under Benefits. - Then "Benefits Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access." We need Benefits section with list of benefits. List items: - Medical Insurance - Dental Insurance - Vision Insurance - Life Insurance - Disability Insurance - Voluntary Insurance - 401(k) plan - Tuition Assistance - Pet Insurance - Wellness options through Burnalong (robust online platform of classes and programs as well as local gym access) - Company equipment (laptop, monitor, keyboard, mouse headset) provided We should not include "competitive compensation" as it's vague; but we could mention compensation but not specific. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Benefits are stated, so we can include Benefits. Pay and Schedule not stated, so omit those sections. - Also there is EEO line: "Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability #IND123" - this is boilerplate, remove. Now we need to output only HTML fragment, no /, no markdown. We'll structure:

  About the role

  ... company intro and basic purpose ...

  Responsibilities

  • ... each essential function ...

  Qualifications

  • ... each qualification ...

  Benefits

  • ... each benefit ...
  We must not repeat job title. Ensure we preserve all substantive info. Let's craft the About the role paragraph: combine intro and basic purpose. Intro: "Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today." Basic Purpose: "The Program Coordinator provides operational, administrative, and customer support to ensure the effective delivery of homecare services for PACE programs. This role focuses on supporting caregivers (HCPs), clients, and internal teams by managing onboarding/offboarding, compliance tracking, communication, and client relations. The Program Coordinator plays a vital role in ensuring caregivers are prepared and supported, client needs are met, and all processes remain compliant and efficient." We'll combine into one or two paragraphs. Probably one paragraph. Now Responsibilities list: ensure we keep the exact phrasing. Let's list each item exactly as in text, maybe adjust punctuation. I'll copy each bullet: - Assist caregivers with onboarding, orientation, credentialing, and system access. - Provide ongoing support to field staff by addressing questions, resolving issues, and ensuring they have the resources needed for successful assignments. - Maintain accurate and current records of caregiver credentials, certifications, and licensures. - Communicate updates, policy changes, and assignment details clearly and promptly. - Support HCPs with timekeeping, payroll, and schedule confirmations. - Manage HCP timekeeping issues (e.g., missed punches, errors) and review timecards for processing to ensure accuracy and time corrections in a timely manager to avoid payment errors. - Serve as a primary contact for PACE program clients, addressing inquiries and concerns promptly and professionally. - Build and maintain positive relationships with internal and external stakeholders to ensure service satisfaction. - Conduct periodic client satisfaction checks and follow up on feedback to improve service delivery. - Ensure client-specific requirements, policies, and procedures are accurately documented and shared with caregivers. - Work with Compliance team to ensure caregiver are compliant with all regulatory, licensing, and agency standards. - Maintain and update databases, internal systems, and client portals with accurate caregiver and client information. - Support audits by ensuring complete and accurate documentation is available when needed. - Generate, prepare, and distribute reports for internal teams and client review. - Assist with creating confirmation letters, client-facing communications, and process documentation. - Act as a liaison between caregivers, clients, and internal departments to ensure alignment and issue resolution. - Communicate clearly and consistently with all stakeholders to ensure smooth service delivery. - Provide backup coverage for colleagues to ensure uninterrupted clients and caregiver support. - Represent Cross Country Healthcare with professionalism and integrity in all interactions. - May be required to attend offsite job fairs and community events as needed. - May be required to provide after-hours, weekend, and holiday coverage based on business needs, ensuring timely coordination of staffing and effective communication with PACE program partners to maintain continuity of care. - Other duties as assigned Now Qualifications list: - Minimum of one (1) year of administrative or client support experience, preferably in healthcare or staffing. - Strong organizational and time management skills with ability to handle multiple priorities. - Excellent written and verbal communication skills. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook). - Knowledge of healthcare regulations and compliance standards. - Ability to maintain confidentiality and professionalism in all situations. - Experience with VMS technology or client portals. - Bilingual in Spanish required. - Strong problem-solving and relationship-building abilities. - Education: High School Diploma or equivalent required; Some college preferred. Now Benefits list: - Medical Insurance - Dental Insurance - Vision Insurance - Life Insurance - Disability Insurance - Voluntary Insurance - 401(k) plan - Tuition Assistance - Pet Insurance - Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access - Company equipment (laptop, monitor, keyboard, mouse headset) provided directly to you for use during employment We could also mention "competitive compensation" but it's vague; better not include as it's not specific. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Benefits are stated, we have them. Compensation is mentioned as "competitive compensation" but it's vague; we could include as a benefit item? It says "competitive compensation, benefits, and wellness program". Could list "Competitive compensation". But it's not specific; but it's stated. However instruction says: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. For Benefits section, we can include items that are stated.