Program Coordinator (Child Programs)

About the role

The Program Coordinator will assist in the day-to-day operations of all state and federally funded programs, specifically focusing on CACFP food distribution programs. The position requires acting as a liaison between culinary staff, off-site FBEM staff, and Program/Customer staff, while providing superior customer service to all internal team members and other stakeholders.

Responsibilities

• Create and maintain a positive work environment in alignment with the Food Bank core values.
• Directly coordinate staff members within the operations of CACFP training and develop, coach to ensure success of staff.
• Cooking staff, off-site FBEM staff, and Program/Customer staff.
• Provide superior customer service to all internal team members and other stakeholders of the organization.
• All activities will support the organization's mission, culture, and strategic plan objectives.

Requirements

• Create and maintain a positive work environment in alignment with the Food Bank core values.
• Directly coordinate staff members within the operations of CACFP training and develop, coaching to ensure success of staff.
• Cooking staff, off-site FBEM staff, and Program/Customer staff.
• Provide superior customer service to all internal team members and other stakeholders of the organization.
• All activities will support the organization's mission, culture, and strategic plan objectives.

Qualifications

• Associate degree or equivalent required, Bachelors preferred and Food Safety Certification or the ability to certify.
• A minimum of two years of relevant work experience in an area of social services or related field or a combination of education and experience.
• Highly developed oral, written, and advanced communication skills.
• Must have a current valid driver’s license and good driving record.
• Must be familiar with assigned service area.

Skills

• Advanced communication skills.
• Flexible schedule to accommodate corporate needs; regular attendance with some weekends will be required.
• Proficiency in Microsoft Office including Work, Excel and Outlook.
• Excellent prioritizing, planning and organizational skills.
• Ability to handle multiple priorities and work independently.
• Ability to work in partnership with other staff members.
• Attention to detail, excellent interpersonal skills.
• Outstanding customer service skills that incorporate a cooperative and friendly attitude.
• Genuine appreciation of FBEM’s mission and the ability to communicate it.
• Sensitivity, tact, diplomacy and the ability to honor confidentiality.
• Ability to interact effectively with individuals of diverse backgrounds, experiences and personalities.

Benefits

• 12 paid holidays
• Paid Time Off (PTO) beginning at 10 days per year, increasing with years of service (up to 30 days annually)
• 40 hours of Transitional PTO for new employees
• Medical, dental, and vision insurance (eligible the first of the month following 30 days of employment; 80/20 employer cost share)
• Company-paid short-term and long-term disability insurance
• Company-paid life insurance equal to one times your annual salary, with optional additional and family coverage available
• 401(k) retirement plan with a 100% employer match on employee contributions up to 10% of salary (upon plan eligibility)