Program Coordinator (Bilingual-Spanish/English)

Division: Adult Services • Department: Rebuild Detroit (RBD) / Center for Working Families (CWF) • Location: 9301 Michigan Avenue, Detroit MI, 48210 • Reports to: Program Services Manager • FLSA Status: Exempt/Salaried • Classification: Full-Time Regular

About the role

Assist with the day-to-day operations of program activities, supporting team efforts to expand programming and improve participant outcomes.

Responsibilities

• Coordinate activities related to assigned programs with the management team.
• Build and maintain strategic partnerships with unions, union training centers, non-union partners, educational institutions, and community organizations to enhance program reach and impact.
• Work closely with the management and marketing team to develop and execute outreach strategies to promote programs to unions, employers, job seekers, and community partners.
• Improve and/or expand programming aligned with labor market trends.
• Research grants, sponsorships, and alternative funding sources to support program expansion and assist with grant writing efforts.
• Assist in the development and implementation of program goals, systems, policies, and procedures.
• Ensure the implementation of service plans to meet customer needs is carried out efficiently, effectively, and according to policies and regulations.
• Ensure program goals and objectives are met as specified by funding sources and the Corporation.
• Report to supervisor on program progress and matters of concern; implement corrective plans of action as determined necessary.
• Meet with staff regularly to discuss program participant progress, concerns, or other related issues.
• Identify problem areas and service gaps and make recommendations to management on policy and procedure changes.
• Use data systems to retrieve activity reports and help monitor data accuracy and performance metrics.
• Assist with auditing participant records and files to ensure compliance with corporate standards and funding source requirements.
• Contribute to the team effort by performing other duties as assigned.

Qualifications

• Bachelor’s degree in business administration, employment, training, human services, or other relevant field.
• Two to four years of experience in employment, training, or human services.
• Knowledge of federal, state, and local regulations affecting program operations is a plus.
• Bilingual language skills in English/Spanish required.
• Interpersonal skills necessary to effectively communicate with all levels of staff, program participants, funding partners, and community agencies.
• Valid Michigan driver’s license and reliable means of transportation to travel to various locations outside of the office.
• Ability to handle pressures related to meeting deadlines, problem solving, coordinating multiple initiatives, and fulfilling contract requirements.
• Evening and/or weekend work hours may be occasionally required.

Physical Requirements

• Partially active role; must occasionally lift and/or move up to 25 pounds.
• Regularly required to walk, sit, and frequently use hands to talk or hear.
• Some sedentary work and filing may be required, including the ability to sit for extended periods, lift files, open filing cabinets, and bend or stand as necessary.

Work Environment

The role operates in a normal office environment with standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The environment has little discomfort due to noise, dirt, or dust.