Program Coordinator, ADA Parking

About the role

Transportation Services has an outstanding opportunity for a Program Coordinator to join the Sales & Administration team. The ADA Parking Program Coordinator plays a key role in managing the ADA parking program within the Administration (S&A) Office. This includes tracking citation issuance, appeals, collections, and vehicle impound processes. The coordinator ensures compliance with the Americans with Disabilities Act (ADA), Washington Administrative Code, and internal policies, while continuously improving procedures to enhance customer service and operational efficiency.

Responsibilities

• Implement and monitor established procedures for ADA parking program operations, ensuring compliance with federal, state, and local accessibility regulations.
• Track and interpret policy changes related to ADA parking standards, enforcement practices, and vendor coordination.
• Manage ADA parking-related vehicle issues, including impound exceptions and appeals, and coordinate with customers, internal teams, and external partners to ensure equitable resolution and accurate documentation.
• Monitor and process ADA parking permit validations, adjustments, and refund requests, ensuring seamless customer service and adherence to accessibility guidelines.
• Coordinate and process citation appeals, dismissals, and manual citations.
• Provide accurate information to students, staff, and the public regarding ADA policies and procedures.
• Represent the S&A team at meetings and events.
• Monitor program performance against goals and targets; identify gaps and recommend solutions.

Requirements

• High school graduation or equivalent AND two years of experience administering compliance with policies and procedures OR equivalent education/experience.

Qualifications

• Bachelor’s degree.
• Knowledge of the current parking programs, products, services and systems at the University of Washington, including but not limited to citation adjudication, vehicle databases and the Washington Administrative Code.
• Demonstrated experience in process documentation, including training materials and standard operating procedures.
• Prior experience in customer service and de-escalations regarding citation payments and appeal adjudications.
• Demonstrated ability to confidently interact with the public and customers.
• Skilled in interpersonal communications and conflict resolution, both in person and in writing.
• Exceptional organizational skills and attention to detail.
• Demonstrated ability to work with minimal supervision and independently manage priorities for multiple projects with diverse timelines and potentially conflicting deadlines.
• Demonstrated proficiency with Microsoft Office, including Word and Excel.

Working Conditions

Must be able to stand and/or sit for long periods of time. Must be able to work in a non-smoking environment. Regular and predictable attendance is required.

Pay

Pay Range Minimum: $47,256.00 annual. Pay Range Maximum $63,156.00 annual.

Schedule

First Shift (United States of America). This is a regular position. FTE (Full-Time Equivalent) 100.00%.

Benefits

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/