ADA Coordinator

About the role

The Executive Office of Health and Human Services (EOHHS) is seeking a dedicated and mission-driven ADA Coordinator to join the Office of Diversity, Equity, Inclusion and Access (ODEIA). Reporting to the Deputy Director of DEIA, this highly visible role will help ensure equitable access to programs, services, and employment opportunities while advancing a culture of inclusion and belonging across the secretariat. The ADA Coordinator will serve as a trusted resource and subject matter expert on disability accommodation and accessibility matters, supporting compliance with federal and state laws including the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and the Pregnant Workers Fairness Act.

Responsibilities

• Serve as the primary ADA Coordinator, ensuring compliance with applicable federal and state disability and workplace accommodation laws, regulations, and policies.
• Act as the primary point of contact for employees, applicants, managers, and stakeholders regarding accommodation requests, accessibility concerns, disability-related inquiries, and pregnancy-related workplace accommodations.
• Manage the full accommodation process from intake through resolution, including conducting interactive discussions, assessing requests, developing accommodation recommendations, and ensuring timely and equitable outcomes.
• Maintain comprehensive records of accommodation requests, case activities, decisions, and resolutions across multiple tracking and human resources systems.
• Coordinate the procurement, distribution, installation, and implementation of assistive technology, adaptive equipment, and other accommodations to support employee accessibility needs.
• Draft correspondence, determinations, reports, and supporting documentation related to ADA and PWFA requests while ensuring compliance with legal and policy requirements.
• Conduct reviews of facilities, programs, services, policies, and practices to identify accessibility barriers, evaluate compliance, and recommend corrective actions and process improvements.
• Analyze accommodation trends, track key metrics, develop reports, and recommend strategies that improve efficiency, responsiveness, and overall program effectiveness.
• Collaborate with ODEIA leadership and agency partners to advance accessibility initiatives, promote universal design principles, and strengthen disability inclusion throughout the workplace.
• Develop and deliver training, presentations, and educational resources for managers and staff on topics related to disability rights, accessibility, reasonable accommodations, self-identification, and compliance obligations.
• Support workforce diversity and inclusion efforts by helping implement initiatives designed to increase the recruitment, retention, engagement, and advancement of individuals with disabilities across EOHHS.

Qualifications

Minimum Entrance Requirements

Applicants must have at least:

• Four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration, the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and
• Of which at least one year must have been in a supervisory capacity, or
• Any equivalent combination of the required experience and the substitutions below.

Substitutions

• A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required experience.
• A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required experience.
• A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Note: No substitutions will be permitted for the required supervisory experience.

Preferred Qualifications

• Knowledge of federal and state laws governing disability rights, workplace accommodations, equal employment opportunity, accessibility, and nondiscrimination, including the Americans with Disabilities Act (ADA), ADA Amendments Act (ADAAA), Section 504 of the Rehabilitation Act, and the Pregnant Workers Fairness Act (PWFA).
• Experience managing and coordinating reasonable accommodation requests in a complex organizational environment, including conducting the interactive process and developing accommodation solutions.
• Demonstrated ability to interpret laws, regulations, policies, and guidance related to disability access, employment practices, and workplace accommodations.
• Strong written and verbal communication skills, with the ability to effectively communicate complex information and build productive relationships with employees, applicants, managers, executives, and external partners.
• Skilled in developing correspondence, reports, presentations, policies, procedures, and documentation related to accommodation and accessibility programs.
• Familiarity with accessibility standards, universal design principles, assistive technologies, and best practices for creating accessible and inclusive workplaces and public-facing services.
• Capacity to manage multiple priorities simultaneously, exercise sound judgment, maintain confidentiality, and meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills, including experience tracking data, developing metrics, analyzing trends, and making recommendations to improve processes and outcomes.
• Experience designing and delivering training, educational programs, or presentations related to accessibility, disability inclusion, accommodations, diversity, equity, inclusion, and compliance topics.
• Ability to work both independently and collaboratively, influence stakeholders without formal authority, and contribute to initiatives that advance accessibility, equity, and inclusion across a large and diverse organization.
• Proficiency with Microsoft Office Suite, particularly Word, Excel, Outlook, SharePoint and Teams.

About the Executive Office of Health and Human Services (EOHHS)

The Executive Office of Health and Human Services works with many of Massachusetts’ most vulnerable residents, including individuals with intellectual and developmental disabilities; older adults; blind, deaf, and hard of hearing residents; those struggling with substance use disorders, mental illness, or co-occurring illness; refugees and immigrants; system-involved youth; survivors of sexual assault, domestic violence, and human trafficking; and many more people throughout the Commonwealth. EOHHS supports a workforce of more than 24,000 employees committed to reducing health disparities, strengthening the social safety net, and increasing access to high-quality, affordable care and services. All told, EOHHS agencies and programs directly serve one in every three Massachusetts residents and touch the lives of every individual across the Commonwealth.