Program Compliance Supervisor (NCS) - Mayor's Office of Homeless Services

This is a non-civil service position.

Pay

Salary Range: $89,994.00 - $143,864.00 annually
Hiring Salary Range: $89,944.00 - $116,929.00 annually

About Us

The City of Baltimore offers limitless opportunities to drive social impact, both on the job and in the community, while serving its citizens. We hire great people and provide them with the skills and opportunities to grow toward their career aspirations.

Benefits

The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops.

About the Role

The Mayor’s Office of Homeless Services (MOHS) is seeking a Program Compliance Supervisor who will serve as a dynamic leader and team member embodying the values of collaboration, innovation, integrity, empowerment, and data-driven results. MOHS is the designated lead agency for the Continuum of Care and works to implement federal, state, and local policy and best practices, in addition to administering and monitoring homeless services grants.

The Program Compliance Supervisor serves as a member of leadership and is responsible for overseeing the work of program compliance officers in monitoring service providers to ensure all services provided are in compliance with federal, state, and local guidelines. This position requires strong alignment with the MOHS mission, values, and strategic vision, as well as demonstrated success, sound judgment, and flexibility working in a complex and fast-paced environment.

Responsibilities

• Provide leadership, supervision, and oversee the operations of assigned department/unit in accordance with the organization’s policies and applicable laws, including interviewing, hiring, training employees; planning, assigning, and directing work; appraising employee performance, rewarding and coaching; addressing complaints and resolving concerns.
• Supervise and participate in the preparation of proposals, negotiation of contracts, and administration of all contracts in accordance with all federal, state, and City policies.
• Develop and implement performance measures for all service provider contracts in collaboration with leadership.
• Conduct regular audits and review of provider contract performance and recommend corrective actions for service providers to leadership.
• Review, interpret, and recommend new or amended departmental policies, practices, and procedures to ensure program efficiency and compliance with City, State, and Federal laws and regulations.
• Review, approve, and write complex reports and memoranda.
• Submit reports and corrective action plans to Deputy Director for review and approval.
• Assist in the development of the strategic planning process and develop appropriate operational outcomes while implementing departmental priorities.
• Perform other related duties as assigned.

Requirements

• Bachelor’s degree from an accredited college or university and five years of experience in program evaluation, planning, or supervision, the collection, analysis, and evaluation of program processes, policies, and procedures.
• A master’s degree in a human services field, Business Administration, Public Administration, Management, or related field from an accredited college or university plus 5-7 years of management experience in program compliance/contract administration.
• Four years of experience managing functions through subordinate staff.
• Equivalent combination of education and experience will be considered.

Skills

• Strong emotional intelligence and ability to multitask
• Knowledge of administrative practices and methods, including homeless program administration, planning, and budgeting
• Knowledge of organizational structure, staffing patterns, and administrative controls
• Knowledge of the Emergency Solutions Grant (ESG) program
• Knowledge of the Consolidated Planning Process
• Knowledge of HUD systems (IDIS, eCon Planning Suite, etc.)
• Ability to evaluate data, compare data to existing standards, and draw conclusions
• Ability to apply and interpret rules, regulations, and procedures
• Strong computer skills, including spreadsheet development and Microsoft Office
• Superior writing skills
• Ability to manage multiple priorities
• Ability to assign, review, and approve the work of others
• Grant management and evaluation
• Ability to communicate effectively, both orally and in writing; ability to present recommendations clearly and concisely
• Ability to establish and maintain effective working relationships with City, State, and Federal officials, department managers, and community leaders
• Ability to maintain the confidentiality of sensitive information

Additional Information

• Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening.
• All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.
• This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.