Program Assistant- Therapy and Older Adult Services

About the role

This position administratively supports the Therapy Services and Older Adult departments through clerical duties, organization, follow-up, and coordination.

Responsibilities

• Provides administrative support, as requested, under the direction of the Therapy Services Manager.
• Works with Manager to develop and maintain associated spreadsheets for DBT program and the Older Adult program.
• Maintains spreadsheets, logs, calendars, and social media release information.
• Takes, composes and distributes minutes for department and committee meetings as assigned.
• Copies and collates documents, meetings, training material and event packets.
• Assists with filing, mailing, routine correspondence and tracking program budgets when requested.
• Calls or composes mailings for consumers to follow up on appointments and address any concerns.
• Assists with data collection and data clean-up projects as assigned.
• Assists with collaborative training and conferences as needed (e.g. registration, planning, follow-up evaluations, etc.).
• Assists with gathering and delivery of resources requested for area events/resource fairs and assist staff in the coordination of events.
• Works collaboratively with Quality Improvement, Medical Records, and Billing Departments as needed to gather data, ensure adherence to procedures and compliance with outcomes.
• Demonstrates professional conduct and courtesy to peers, consumers, and the community as a representative of Beacon.
• Performs other duties as assigned by Clinical Therapy Manager or Chief Quality and Compliance Officer.

Requirements

• High School diploma or equivalent required; Associates or Bachelor’s degree preferred.
• 1 to 3 years of position‑related experience required.
• Advanced knowledge of Microsoft Suite (Word, Excel, Outlook, PowerPoint, Publisher, and Teams).
• Experience with Canva preferred.
• Experience with electronic medical records preferred.

Skills

• Ability to manage and execute tasks expeditiously and professionally.
• Ability to maintain multiple schedules.
• Proven organizational skills.
• Able to maintain an engaged, positive attitude in an ever‑changing environment.
• Excellent customer service skills, including oral and written communication skills to effectively interact with a wide variety of people.