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Jobs · Administrative · Maryland

Program Assistant - Sarah's House (FT Evenings)

Catholic Charities of Baltimore · Fort George G. Meade, MD · 2 mo ago
Administrative$16.75/hrFull-time

Pay Rate: $16.75 hour

Schedule: Monday to Friday, 3 PM - 11 PM

About the role

Catholic Charities of Baltimore, Sarah’s House, is looking for a Program Assistant who will provide information, assistance, and security to the program and its guests. The ideal candidate will conduct their work in a welcoming and hospitable manner towards all clients, volunteers, and visitors through their personal actions and assistance.

Sarah’s House is a supportive housing program offering emergency shelter and project-based housing with an array of services for families experiencing homelessness in Anne Arundel County. We provide safe shelter, daily meals, and casework support for those in need. As a supportive housing program for families experiencing homelessness, Sarah’s House is much more than just a safe place to sleep. Our goal is to effect positive change in the families we serve by providing supportive services.

Responsibilities

  • Maintain a safe and secure environment both inside and outside properties for clients, staff members, volunteers, and visitors.
  • Monitor compliance with policies and procedures, report incidents, write violations, and perform emergency intervention as required.
  • Demonstrate the philosophy of Catholic Charities and the program through participation in activities, positive communication, and a helpful attitude when working with clients and volunteers.
  • Maintain logs and files related to various programs, ensuring accurate record-keeping of events.
  • Ensure residents are aware of their rights and the grievance process.
  • Monitor building activity to help ensure safety, security, and compliance with building policies and procedures.
  • React to emergency situations appropriately and professionally.
  • Perform other duties as assigned.

Program-Specific Duties

  • Conduct room inspections and assess compliance with established standards; identify areas requiring additional work and report to the supervisor.
  • Provide general assistance to guests and assist in various aspects of service delivery, including meals, clothing, laundry, restroom, and shower rooms.
  • Provide transportation to residents in accordance with established policies, including driving program vehicles safely and maintaining all necessary documentation.
  • Operate motor vehicles or heavy equipment.

Requirements

  • One year of related experience, preferably working with the homeless or at-risk populations.
  • Must be certified in CPR and/or First Aid within six months of employment.
  • Must obtain ServSafe® certification within six months of employment (for ODB, Sarah’s House, and WHRC - 402000).
  • Driving is required for this position. Driver must:
    • Be at least 21 years of age.
    • Have a minimum of 2 years of driving experience.
    • Hold a valid driver’s license issued by the state of residence.
    • Have no state-issued restrictions on the license that would impede the ability to operate the vehicle as required by the Agency.
    • Have no more than three (3) points on their driving record.

Skills & Abilities

  • Ability to utilize, or willingness to learn, computer systems and software necessary to perform position functions (basic computer, web browsing, online training, and email usage skills).
  • Reliability, demonstrated by punctuality and consistent attendance.
  • Good social skills with a respectful demeanor toward staff, clients, and visitors.
  • Ability to remain calm in stressful situations.
  • Ability to intervene between two or more people in a non-violent manner.
  • Knowledge of basic concepts of personal care, housekeeping, and other care areas.
  • Ability to relate to and show consideration for a variety of personalities.

Physical Requirements & Work Environment

  • Medium work that includes moving objects up to 50 pounds.
  • Ascending or descending ladders, stairs, scaffolding, ramps, poles, etc.
  • Remaining in a stationary position, often standing or sitting for prolonged periods.
  • Moving in different positions to accomplish tasks in various environments, including tight and confined spaces.

Benefits

  • Health, dental, and vision insurance.
  • Vacation, sick, and holiday pay.
  • 403(b) Retirement Plan with discretionary employer contribution.
  • Tuition advancement.
  • Paid parental leave.

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes every person has infinite worth and promise.

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