Program Assistant - Sarah's House (Mornings)

Job Duties & Responsibilities

• Work to maintain a safe and secure environment both inside and outside properties for clients, staff members, volunteers, and visitors.
• Handle specialized tasks which include monitoring the compliance of policies and procedures, reporting incidents, writing violations, and emergency intervention as required.
• Willingly works with clients and volunteers, demonstrating the philosophy of Catholic Charities and the program through participation in activities, positive communication, and helpful attitude.
• Maintain logs and files related to various programs, records entries accurately reflecting events as they occurred.
• Ensure residents are aware of their rights and the grievance process.
• Monitor building activity to help ensure safety, security, and compliance with building policies and procedures.
• React to emergency situations appropriately and in a professional manner.
• Perform other duties as assigned.

Program/Position Specific Duties

• Sarah’s House (402000): Conducts room inspections and assesses level of compliance to established standards. Identifies areas requiring additional work and brings to the attention of the supervisor.
• Provides general assistance to guests and assist in various aspects of delivery of services including assisting in the operation of meals, clothing, laundry, restroom, and shower rooms.
• Provides transportation to residents in accordance with established policies. Includes driving program vehicles in a safe manner and maintaining all necessary documentation.

Required Skills & Abilities

• Ability to utilize, or willingness to learn computer systems and software, necessary to perform position functions.
• Show reliability by being punctual; maintains consistent attendance.
• Show good social skills with respectful demeanor toward staff, clients, and visitors.
• Ability to remain calm in stressful situations.
• Ability to intervene between 2 or more people in a non-violent manner.
• Knowledge of basic concepts of personal care, housekeeping, and other care areas.
• Ability to relate to and show consideration for a variety of personalities.

Physical Requirements & Work Environment

• Medium work that includes moving objects up to 50 pounds.
• Ascending or descending ladders, stairs, scaffolding, ramps, poles, etc.
• Remaining in a stationary position, often standing, or sitting for prolonged periods.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.

Benefits

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement
• Paid Parental Leave

About the Role

Sarah’s House is a supportive housing program offering emergency shelter and project-based housing with an array of services for families experiencing homelessness in Anne Arundel County. We provide safe shelter, daily meals, and casework support for those in need. As a supportive housing program for families experiencing homelessness, Sarah’s House is much more than just a safe place to sleep. Our goal is to effectively positive change in the families we serve by providing supportive services.