Program Assistant - Sarah's House (Weekend/Evenings)

About the role

Catholic Charities of Baltimore, Sarah’s House, is looking for a Program Assistant, who will provide information, assistance, and security to the program and its guests. The ideal candidate will conduct their work in a welcoming and hospitable manner towards all clients, volunteers, and visitors through their personal actions and assistance. Sarah’s House is a supportive housing program offering emergency shelter and project-based housing with an array of service for families experiencing homelessness in Anne Arundel County. We provide safe shelter, daily meals, and casework support for those in need. As a supportive housing program for families experiencing homelessness, Sarah’s House is much more than just a safe place to sleep. Our goal is to effect positive change in the families we serve by providing supportive services.

Responsibilities

• Work to maintain a safe and secure environment both inside and outside properties for clients, staff members, volunteers, and visitors.
• Handle specialized tasks which include monitoring the compliance of policies and procedures, reporting incidents, writing violations, and emergency intervention as required.
• Willingly works with clients and volunteers, demonstrating the philosophy of Catholic Charities and the program through participation in activities, positive communication, and helpful attitude.
• Maintain logs and files related to various programs, recording entries accurately reflecting events as they occurred.
• Ensure residents are aware of their rights and the grievance process.
• Monitor building activity to help ensure safety, security, and compliance with building policies and procedures.
• React to emergency situations appropriately and in a professional manner.
• Perform other duties as assigned.
• Program/Position Specific Duties for Sarah’s House (402000):
  • Conducts room inspections and assesses level of compliance to established standards.
  • Identifies areas requiring additional work and brings to the attention of the supervisor.
  • Provide general assistance to guests and assist in various aspects of delivery of services including assisting in the operation of meals, clothing, laundry, restroom, and shower rooms.
  • Provides transportation to residents in accordance with established policies, including driving program vehicles in a safe manner and maintaining all necessary documentation.
  • Operating motor vehicles or heavy equipment.
  • Driving (Agency and/or personal vehicle) is required for this position.

Requirements

• One year of related experience preferably working with the homeless or at-risk populations.
• Must be certified in CPR and/or First Aid within six months of employment.
• ServSafe® certification within six months of employment.
• Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver’s license issued by the state of residence; no state issued restrictions that would impede ability to operate the vehicle; not more than three (3) points on driving record.
• Physical requirements: medium work that includes moving objects up to 50 pounds; ascending or descending ladders, stairs, scaffolding, ramps, poles, etc.; remaining in a stationary position, often standing, or sitting for prolonged periods; moving self in different positions to accomplish tasks in various environments including tight and confined spaces.

Skills

• Ability to utilize, or willingness to learn computer systems and software necessary to perform position functions (basic computer, web browsing, online training, and email usage skills).
• Shows reliability by being punctual; maintains consistent attendance.
• Good social skills with respectful demeanor toward staff, clients, and visitors.
• Ability to remain calm in stressful situations.
• Ability to intervene between 2 or more people in a non-violent manner.
• Knowledge of basic concepts of personal care, housekeeping, and other care areas.
• Ability to relate to and show consideration for a variety of personalities.

Pay

$16.75 per hour

Schedule

Two shifts available: Saturday / Sunday, 3 pm – 11 pm

Benefits

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement
• Paid Parental Leave