Evening Program Assistant

About the role

Reporting to the Program Coordinator, the Evening Program Assistant is an integral member of our Women’s Mental Health Shelter, joining a multidisciplinary team to support the day-to-day operations of the program and assist clients aged 45 and over who have histories of mental illness. The shelter provides a comprehensive continuum of care, including social work services, medical and psychiatric care, peer support, housing placement, benefits assistance, arts and recreation, and food and nutrition programs.

Responsibilities

• Interface daily with clients by delivering excellent customer service, including greeting and orienting clients, responding to questions, and addressing immediate needs.
• Support clients with activities of daily living, including assistance with laundry, maintaining and decluttering dorm areas, and observing client-administered medications.
• De-escalate on-site crises and conflicts through problem-solving and conflict resolution techniques; accurately document incidents with detailed summaries in a timely manner.
• Perform required physical tasks, such as serving meals, distributing supplies, and assisting with bed packing and dorm set-up.
• Assist clients with the shelter intake process, identifying priority concerns and providing additional supports as needed.
• Facilitate day-to-day operations of the Women’s Mental Health Shelter and ensure compliance with high-performance standards and government regulations.
• Collaborate with Lenox Hill Neighborhood House’s staff from a variety of departments and disciplines.
• Complete all other responsibilities and duties as assigned by the Program Coordinator and Assistant Program Director.

Requirements

• Bachelor’s degree, with relevant experience in homelessness services, behavioral health, substance use services, or residential support preferred.
• Fluency in Spanish is ideal.
• Ability to thrive in a highly social and busy community setting.
• Willingness to work a fast-paced schedule, including evenings, weekends, and some holidays, given the 24/7 operating schedule.
• Strong communication, organizational, customer service, and administrative skills.
• Ability to multi-task in a fast-paced environment and work collaboratively as part of a team.

Benefits

• Comprehensive health insurance choices for staff and their families – at no cost to staff.
• Extensive paid time off – 25 days’ vacation, 12 holidays, and substantial sick time.
• Pension Plan (Defined Benefit) provided at no cost to employee, plus other retirement savings plans.
• Paid parental leave policy for all staff.
• Professional Development Opportunities – certifications and licenses, conferences, trainings, lectures, and more.
• Free Life Insurance – 3x annual salary.
• Pre-tax Flexible Spending Accounts for Medical, Dependent Care, and Parking/Mass Transit.
• Supplemental Insurance Coverage (Accident, Hospital, and Critical Illness).
• Monthly social events, including Film and Dinner nights, bowling parties, sports games, cruises, holiday parties, and more.
• Staff use of a state-of-the-art Fitness Center, gym, and swimming pool.
• Staff group fitness classes, swimming lessons, and lap swim.
• Public Service Loan Forgiveness (PSLF) Eligible Employer.

Pay

$52,050 annually.

Schedule

3pm–11pm, night shift – Saturday through Wednesday (Thursday and Friday off).