Program Assistant NE H (2119)

Qualifications

• A High School Diploma/GED is required for this role.
• 0-3 years experience in program assistance, administrative assistance, or customer service.

Skills

• Excellent communication skills (spoken and written).
• Strong organizational skills.
• Excellent customer service skills.
• Problem-solving ability.
• Strong computer skills with the ability to navigate between multiple systems.

Responsibilities

• Generate and review Attendance Notification reports from Kinder System.
• Identify and analyze attendance issues by comparing data between KinderTrak and KinderConnect systems.
• Report discrepancies to appropriate department.
• Contact customers to verify whether children are actively attending.
• Report confirmed cases of non-attendance to the appropriate department in a timely manner.
• Track and monitor provider reporting in Smartsheet on a weekly basis.
• Provider technical support to customers requiring assistance with the Kinder Connect system, including navigating features and resolving usage issues.
• Cookordinate with Kinder System helpdesk to troubleshoot issues.
• Track and manage processes using IssueTrak system.
• Assist other departments as needed.