Program Assistant - Crime Victim Compensation Program

Duties and Responsibilities

• Provide telephone support to staff by answering and/or forwarding calls from victims, claimants, providers, and stakeholders.
• Aid with clerical duties such as mail sorting, scanning, and faxing.
• Support Program Analysts by returning phone calls and gathering requested documentation.
• Enter claim information into a claims management system.
• Review incomplete claims and initiate contact with victims and/or claimants to gather necessary information.
• Maintain a spreadsheet of daily functions and update it as needed.
• Represent MPHI and MDHHS at all times.

Qualifications/Requirements

• High school diploma or equivalent required.
• Two years of related administrative support experience.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
• Self-motivated, able to handle multiple tasks simultaneously.
• Effective interpersonal communication skills, both verbal and written.
• Highly organized.
• Ability to work in a fast-paced environment.
• Strong confidentiality and privacy standards.

Work Environment and Physical Requirements

• This is a hybrid position with an office location in Grand Tower, Lansing, Michigan.
• The office environment includes a standard office setting.
• Requires occasional physical effort, including lifting up to 25 pounds.
• Requires a valid driver’s license for attending off-site meetings, conferences, and training.

Impact on Projects, Services and Operations

• This position directly impacts the quality of services provided by MPHI to MDHHS.