Program Navigator Crime Victim Compensation - Region 1

Purpose

The Program Navigator is assigned to the Crime Victim Compensation Program section within MDHHS Division of Victim Services. This position will assist victims with completing crime victim compensation applications, obtaining documentation required to support those applications for crime victim compensation, and provide program information to community stakeholders/agencies.

Duties and Responsibilities

• Assist victims with completing crime victim compensation applications.
• Aid victims in retrieving documents and forms for compensation applications.
• Interview victims to obtain all available and necessary information for the compensation application.
• Keep accurate data of victim's application progress by using excel or other state issued software to measure success and application status.
• Follow-up with victims to ensure they have the appropriate information and documentation necessary to file a completed claim.
• Aid victims in retrieving police reports, medical receipts, funeral home receipts, pay stubs from victim's employer and other essential documents.
• Contact various local and/or public offices and organizations such as police departments, prosecuting offices, hospitals, and other providers on behalf of the victim to assist in submitting a compensation application.
• Ensure victim's claim is accurate and ready to submit.
• Follow-up with victims and agencies as appropriate.
• Work in conjunction with the victim and the program analysts in a timely manner which may include victim follow-up, outcome evaluation and victim contact sheets.
• Review correspondence submitted to the Compensation Program to ensure information has been entered into the appropriate system and disposed, if necessary, according to law, policy, and operational procedures.
• All communication will be guided by confidentiality policies.
• Provide information to claimants, providers and others while maintaining confidentiality of personal information of individuals as required by statute.
• Information is obtained from the data screen, the file, or written or verbal instructions and is provided according to written procedure or verbal instruction.
• Avoid delays in processing claims.
• Ensure analysts and supervisor receive completed applications so they can make the most appropriate decisions regarding eligibility and approval of compensation benefits.
• Attend all training sessions established by Division of Victim Services to ensure quality victim service and a high level of skill and efficiency on phone interviews to complete thorough and accurate application assistance for victims.
• Absolutely represent the best interests of MDHHS and MPHI.

Qualifications/Requirements

• Education: Possession of at least 60 college credits; preferably in human services, social work, or criminal justice.
• Experience: Two years of related experience performing complex analytical duties and/or working with crime victims.
• Important Skills and Characteristics: Knowledge of the Division of Victim Services, Compensation Program, MDHHS policies, programs, and operational procedures. Knowledge of laws and policies pertaining to crime victims. Proficiency in Microsoft Office specifically Word, Excel, PowerPoint, and Outlook. Self-motivated and able to complete work in a timely manner. Effective interpersonal communication skills, both verbal and written. Ability to work effectively in a fast-paced environment. Ability to maintain the highest confidentiality and privacy standards. varying backgrounds. Ability to maintain confidentiality in accordance with laws, regulations, policies, and procedures.

Physical Requirements

• Candidate MUST reside in the region for which they are applying.
• Physical effort in this position is limited to typing, regular use of a computer keyboard and screen. Occasional lifting and carrying of multiple program files or record boxes.

Responsibility for the Work of Others

No assigned responsibility.

Impact on Projects, Services and Operations

This position has a direct impact on the quality of services provided by MPHI to MDHHS.