Benefit Program Associate-Crime Victims Compensation

About the role

The Crime Victims Compensation (CVC) Program seeks a dedicated Benefit Program Associate to assist victims of violent crimes. Key responsibilities include reviewing and recommending compensable claims, managing caseloads, and collaborating with local and state partners.

Responsibilities

• Collect and review documents from local and state partners to ensure claims meet state statutes and rules.
• Conduct independent reviews of each claim and supporting documentation to determine compensability.
• Make recommendations and provide rationale for compensable or non-compensable claims.
• Establish and maintain relationships with program staff, state, and external partners to support program objectives.
• Participate in outreach activities such as PowerPoint presentations and in-person visits to promote the program.
• Answer the program's main phone line and provide customer service.
• Participate in job-related trainings.

Requirements

• High school diploma or equivalent with 1-3 years of relevant experience in case management, advocacy, probation and parole, compliance, or victim assistance.
• Lack of post-secondary education will not be used as a basis for denial.
• Professionalism and confidentiality.
• Superior problem-solving and time management skills.
• Proficiency with Microsoft Office programs.
• Able to multitask and maintain organized, detailed records.

Qualifications

• High level of professionalism and confidentiality.
• Superior phone, active listening, and customer service skills.

Skills

• Ability to explain and apply rules, regulations, and policies consistently.

Benefits

• Defined pension plan.
• Generous amounts of leave and holiday time.
• Eligibility for health insurance coverage.
• Total compensation includes more than just the paycheck, including benefits and more.

Pay

The salary indicated represents a base pay rate. If eligible, a pay differential may be added to the total compensation in your paycheck.

Schedule

Regular, reliable, and engaged attendance is required.

Benefits

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. The Missouri Department of Public Safety is an equal opportunity employer. For more information, contact DPS.HumanResources@dps.mo.gov or visit the Total Compensation Calculator and other applicant resources.