Benefit Program Associate

Location: Audrain County/Mexico Resource Center, 4690 S. Clark, Mexico, MO

About the role

Work directly with customers to answer questions about their situation, enter verifications or changes on their cases, and direct them to the correct next step in their process.

Responsibilities

• Monitor local drop boxes and scan/index documentation appropriately
• Register applications dropped off at the location or through the FSD Docs and other queues
• Type, edit, and transcribe a variety of material—including technical or specialized terminology—using a computer keyboard, word processing software, and dictating equipment
• Maintain, with relative independence, a significant phase or segment of a clerical process or office activity, making frequent decisions in accordance with agency policies, rules, or procedures
• Review documents for accuracy, completeness, and compliance
• Compose correspondence involving interpretation and application of established policies and procedures; maintain correspondence, case, and report files
• Establish and maintain complex filing systems; prepare and/or oversee the preparation of records for storage and/or archiving
• Perform, review, and verify complex computations involving the application of rules and regulations
• Enter, update, and/or retrieve information in automated systems; develop spreadsheets and databases; utilize various software packages
• Other duties as assigned

Requirements

• High School diploma or equivalent
• 1–3 years of relevant experience (substitutions may be allowed)

Lack of post-secondary education will not be used as the sole basis for denying consideration to any applicant.

Benefits

The State of Missouri offers an excellent benefits package that includes:

• A defined pension plan
• Generous amounts of leave and holiday time
• Eligibility for health insurance coverage

For a comprehensive view of benefits and total compensation, visit the Total Compensation Calculator and other applicant resources.