Benefit Program Associate

About the role

The Family Support Division is seeking applications for the position of Benefit Program Associate in the Taney County/Branson Resource Center located at 2900 Green Mountain Dr, Branson, MO.

Responsibilities

• Work directly with customers to answer questions about their situation;
• Work directly with customers to enter verifications/changes on their cases;
• Work to register applications;
• Register applications dropped off at their location;
• Register applications through the FSD Docs and other Queues;
• Direct local customers to the correct next step in their process;
• Type, utilizing a computer keyboard and word processing software, and edit a variety of material, frequently involving technical or specialized terminology; transcribe from dictating equipment.

Requirements

• Maintain, with relative independence, a significant phase or segment of a clerical process or office activity and make frequent decisions in accordance with agency policies, rules or procedures;
• Review documents for accuracy, completeness and compliance;
• Compose correspondence involving some interpretation and application of established policies and procedures;
• Maintain correspondence, case and report files;
• Establish and maintain complex filing systems;
• Prepare and/or oversee the preparation of records for storage and/or archiving;
• Perform, review, and verify complex computations involving the application of rules and regulations;
• Enter, update, and/or retrieve information in automated systems;
• Develop spreadsheets and databases;
• Utilize various software packages in the performance of duties.

Qualifications

• A high school diploma or equivalent;
• 1-3 years of relevant experience;

Skills

• Ability to work independently;
• Attention to detail;
• Computer skills;
• Customer service skills;
• Knowledge of relevant laws and regulations;
• Keyboarding and word processing skills;
• Organizational skills;
• Problem-solving skills;
• Verbal and written communication skills;

Benefits

• Defined pension plan;
• Generous amounts of leave and holiday time;
• Eligibility for health insurance coverage.

Pay

• Individuals selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Schedule

• Not specified.